Customer Service Jobs

Customer Service is an essential component of a successful business. It involves providing customers with quality support to their inquiries, suggestions, grievances, or any matters related to the business. A customer service specialist is a personnel who specializes in providing top-notch customer service.

These professionals strive to go above and beyond customer’s expectations and provide efficient solutions tailored to their needs. Their job descriptions also consist of tasks such as responding to customer inquiries quickly and accurately, analyzing information, diagnosing real problems, recording customer feedbacks, creating customized support plans for each customer, monitoring customer relationship management tools, executing follow-ups, applying problem-solving strategies, among other duties. These tasks emphasize on building customers’ trust and fostering relationships with them.

Here’s some projects that our expert Customer Service Specialist made real:

  • Interpreting services in multiple languages
  • Lead generation and virtual assistance
  • Site verification across different countries
  • Product testing on global scale
  • Field research projects
  • Merchandise supervisors

The projects aforementioned demonstrated the ability of a Customer Service Specialist to provide seamless support for businesses around the world. By hiring such a freelancer on Freelancer.com, you are entrusting your customers’ satisfaction to professionals who are experts in dealing with customers’ needs and inquiries. With this knowledge and skillset at hand, you can immediately experience a far reaching beneficial impact on your business. You don't need to worry about not being able to cope with a sudden spike of customers' inquiries or missing out on feedback or suggestions that could help you improve your services. So don't wait any longer! Post your project now on Freelancer.com and hire one of our expert Customer Service Specialists!

From 93,510 reviews, clients rate our Customer Service Specialists 4.87 out of 5 stars.
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    32 jobs found, pricing in NZD
    Workers for my business 6 days left
    VERIFIED

    I'm in need of a skilled individual to assist in managing transactions on US-based websites for my existing business. Your key responsibilities will include: - Handling purchases and transactions in a swift and efficient manner. You need to be proficient in navigating and purchasing from various US websites. - Managing customer inquiries. You should possess excellent English communication skills to effectively respond to our customers. The ability to multitask and work across multiple tabs simultaneously is crucial, hence a fast Windows 10 PC is a must-have. Please note, Macbooks are not suitable for the task. Also, bear in mind that this role requires smooth and prompt communication, and hence a high degree of professionalism and customer service skills are required. Ideal candid...

    $204 (Avg Bid)
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    11 bids

    I'm looking for an experienced coach to help take our customer service to the next level. Here's what we want to achieve: - Refine Communication Skills: Sharpen our team's ability to give customers clear, direct, and uplifting service. - Boost Problem-solving Capacity: Improve our team's problem-solving skills. This involves quickly detecting issues, creatively generating solutions, and satisfying customer needs effectively. - Expert Handling of Difficult Customers: Our team needs to master strategies to handle customer complaints tactfully, keeping customers calm, and turning negative situations into positive ones. - Enhance Team Work: By improving the working relationships within our team, we can create a smoother line of communication and a more pleasant working ...

    $18 / hr (Avg Bid)
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    14 bids

    I'm in need of a professional interpreter proficient in Ha Ka Chin Chinese dialect for my medical appointments. Key Details: - Each appointment will span 1-2 hours. - The interpreter will have to be physically present. Ideal freelancers should have: - Fluency in Ha Ka Chin and English. - Experience in medical interpretation. - Good knowledge of medical terminologies, particularly in English. - Ability to travel to medical appointments. This role is important in ensuring effective communication with my healthcare provider. Therefore, reliability and professionalism are paramount.

    $74 / hr (Avg Bid)
    Local
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    looking for someone to help me with our work on Airtasker. We need someone who can send quotes, book jobs, and talk to customers. You'll also need to make sure our three teams have enough work each day. If there are any problems with a job or a team member needs help, customer needs help you'll be the one to call them. It is also important that you help plan the best route to get jobs done in and arrange to book with customer on Airtasker and talking to our teams every day is needed. You will also need to send arrival text messages and finished job text messages to all customers I'm in need of a virtual assistant proficient in using Airtasker. Your responsibility will entail: • Sending quotes to potential clients • Booking tasks as they come live and online &bul...

    $10 / hr (Avg Bid)
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    We’re continuously looking for detail-oriented and thoughtful people in Indonesia to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe. Duties: - You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers. - Diagnose and solve ...

    $33 / hr (Avg Bid)
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    12 bids

    I'm seeking a virtual personal assistant who will skillfully manage a variety of tasks to help streamline my day-to-day activities. Responsibilities include: - Scheduling my appointments - Managing my emails and correspondence - Conducting research and gathering information as needed The preferred candidate should have: - Exceptional communication skills - Proven experience in a similar role - The ability to multitask effectively Communication will primarily be via email. Please be prepared to provide examples of your work or references to demonstrate your experience and capabilities.

    $8 / hr (Avg Bid)
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    111 bids

    I'm looking to hire an experienced artist with proficiency in enhancing giclee on canvas. The project involves adding color, texture, and detail enhancements to an abstract artwork that I have. Key Elements: - The enhancement process should not only be confined to color adjustments but also include distinct improvements in texture and detail aspects. - The giclee is of abstract subject matter, hence it requires a skillful hand to ensure the integrity of the artwork is maintained during enhancement. Size and dimension: - The canvas dimension is medium-sized (up to 24x36 inches) and needs to be taken into account during the enhancement process to maintain proportionality. Skills and experience: The ideal candidate would have: - Extensive experience in art enhancement, particularly wi...

    $411 (Avg Bid)
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    We are currently seeking a skilled and reliable Virtual Assistant to join our team and provide support to our clients remotely. If you are interested in joining our team as a Virtual Assistant, contact me

    $30 / hr (Avg Bid)
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    143 bids
    Expert eBay Lister Needed 4 days left
    VERIFIED

    I need a highly skilled and experienced professional to handle my eBay listings. This includes: - Creating product listings: You'll be expected to accurately craft product listings that not only showcase the items effectively but are also appealing to potential customers. - Optimizing product descriptions: I'll need you to ensure every product description is fully optimized. - Managing inventory: You'll be responsible for inventory control, including monitoring stock arrival, tracking inventory levels, and proactively addressing any stock issues. - Image Editing: You must be proficient in using Image Editing Software to create appealing product images. - Pricing & Updating Items: Part of this job involves competitively pricing items, updating their information reg...

    $253 (Avg Bid)
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    52 bids

    I am searching for a proficient virtual assistant to help with the operations of my house cleaning company. Your primary responsibilities will include: - Answering phone calls and scheduling appointments - Managing customer inquiries and complaints - Assisting with administrative tasks such as data entry and bookkeeping Experience in a similar role is key, regardless of the industry you have worked in. When submitting your application, please provide details of your past experience as a virtual assistant and how your skills align with these tasks. While experience with a house cleaning company is not necessary, it can prove beneficial in understanding the job requirements better. In addition, good communication skills and the ability to manage different tasks at the same time are cruc...

    $10 / hr (Avg Bid)
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    59 bids

    I NEED A HIGHLY INTELLIGENT PERSON AND NO EXCUSES WHATSOEVER I NEED A HIGHLY INTELLIGENT PERSON AND NO EXCUSES WHATSOEVER I NEED A HIGHLY INTELLIGENT PERSON AND NO EXCUSES WHATSOEVER I NEED A HIGHLY INTELLIGENT PERSON AND NO EXCUSES WHATSOEVER PAID MONTHLY IN ARREARS PAID MONTHLY IN ARREARS PAID MONTHLY IN ARREARS PAID MONTHLY IN ARREARS I'm seeking a reliable and proactive Virtual Assistant who can assist me with various tasks. Given the nature of my work, I often find myself liaising with my team and I need a professional who can effectively manage these interactions. Here are a few key tasks that the assistant will be responsible for: - Coordination with team members, as and when needed - Effective email management - Accurate data entry - Efficient scheduling of appoi...

    $33 (Avg Bid)
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    I'm seeking a diligent freelancer to handle the task of scheduling appointments with leads. Your primary responsibility will include making calls to schedule less than 5 appointments per day. Key Responsibilities: * Make cold calls to leads * Schedule appointments Ideal Qualifications: * Excellent communication skills * Prior experience in appointment setting * Ability to work independently * Strong persuasion skills To aid you in your calls, I will provide a script which you may choose to use or make adjustments to as needed. It's essential for you to be comfortable creating your own scripts if necessary. Your success in this role will be measured by the number of appointments scheduled each day, with a target of less than 5. This position requires a tactful ...

    $7265 (Avg Bid)
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    I need a fluent English speaker who will be responsible for handling customer support for my company. Key responsibilities: - Answer customer phone calls and call back missed customers - Assist with general company inquiries - Provide satisfactory answers and solutions to customers Required skills: - High proficiency in English - Excellent communication skills - Basic customer service skills - Intermediate knowledge about our company and products/services would be a bonus This role is crucial to maintaining customer satisfaction and promoting our company's reputation. Therefore, it's essential for an ideal candidate to possess not only impeccable English skills but also an understanding of our company's operations and offerings. Time management and problem-solving skill...

    $10 / hr (Avg Bid)
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    Virtual Assistant Needed 3 days left
    VERIFIED

    I am searching for a proficient virtual assistant to help with the operations of my house cleaning company. Your primary responsibilities will include: - Answering phone calls and scheduling appointments - Managing customer inquiries and complaints - Assisting with administrative tasks such as data entry and bookkeeping Experience in a similar role is key, regardless of the industry you have worked in. When submitting your application, please provide details of your past experience as a virtual assistant and how your skills align with these tasks. While experience with a house cleaning company is not necessary, it can prove beneficial in understanding the job requirements better. In addition, good communication skills and the ability to manage different tasks at the same time are cruc...

    $229 (Avg Bid)
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    136 bids

    I'm seeking a capable professional who can adeptly manage both accounting tasks and customer service in English. Responsibilities include: - Bookkeeping: You'll be tasked with maintaining financial records accurately. Fluency in using QuickBooks and Microsoft in general , specially Excel for accounting purposes is a must. - Tax Preparation: Seasonal task. Experience and knowledge in the current tax laws, preparation of tax returns, deductions, and adjustments are necessary. - Communication & Sales: An integral part of customer service. Experience in upselling, cross-selling, or even basic sales is preferred. - Customer Service: The aim is to provide and promote excellent customer service. You must have proven customer support experience or experience as a client service ...

    $283 (Avg Bid)
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    I need a professional to simulate a short customer conversation, endorsing my client acquisition services. This will take less than 10 minutes and must occur within the UK. Aspects to emphasise: - Speed of our services - Quality of leads provided - Overall customer service experience Your task is to engage the customer naturally and create a positive impression. To capture the interaction, please record the conversation as an audio file. Ideal candidate: - Excellent communication skills - Experience in customer service/call handling - Understands nuances of client acquisition - Comfortable with audio recording - Based in the UK.

    $33 (Avg Bid)
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    10 bids
    Content chatter 2 days left
    VERIFIED

    Im Jasperhazee, and I've been on OnlyFans for 8 weeks. With 75 steady subscribers paying $9.99 each, I'm looking to hire an experienced chatter to handle my messages. If you know someone skilled in this area, please reach out to me.

    $8 / hr (Avg Bid)
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    46 bids

    I'm in search of a competent telecaller to work on full-time basis. Your duties will primarily involve handling outbound and inbound calls, thus you must be capable of: - Making calls to potential customers - Receiving calls from customers and effectively responding to their inquiries Given this, your daily commitment to this job should be more than 6 hours. To successfully carry out these tasks, it is essential that you possess communication skills of an advanced level since interacting with diverse customers will be a significant aspect of the role. I am not just looking for anyone; an ideal candidate should have proven experience as a telecaller or similar customer service role. Hence, the skills and experience I am looking for are: - Exceptional communication and negotiation s...

    $18 / hr (Avg Bid)
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    I need native British individuals for a simple and brief task. The nature of the project involves: - Conducting two solo calls. - Speaking for 5 minutes in each call. This voiceover is predominantly educational or instructional in nature and is aimed to enhance AI services. If you have not done this task before with anyone then you can do it.

    $18 / hr (Avg Bid)
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    I am seeking a competent Customer Service Specialist to perform various tasks. These will include: - Answering customer inquiries in a professional and timely manner - Effectively resolving customer complaints The successful candidate ideally should offer support via diverse platforms such as phone calls, emails, and live chat. Given the nature of client needs, flexible working hours are a requirement. Previous experience in a customer service role and excellent communication skills are greatly desirable.

    $462 (Avg Bid)
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    In need of a virtual assistant based in Dubai to help me manage admin tasks for a children’s products business. You should be able to communicate between standard business hours effectively. Tasks will not be set in stone but you should be ready to take on anything that will help make the day more. On-site visit to Dubai Marina will be required 2-3 days a month for 2-3 hours each visit. Key Skills: - Proficient in Excel (essential) - Knowledge in social media management - Product quality checking/counting - Excellent communication skills - Detail-oriented A bonus would be the ability to take the initiative and identify areas where you can add value. This role is only available for those who can operate during business hours. Looking forward to working with a professional and app...

    $44 / hr (Avg Bid)
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    65 bids

    We’re continuously looking for detail-oriented and thoughtful people in Indonesia to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe. Duties: - You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers. - Diagnose and solve ...

    $12 / hr (Avg Bid)
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    27 bids

    I'm seeking a proficient telemarketer who can fulfill a number of roles including managing outbound calls, handling inbound inquiries, and setting appointments. The focus of this project is within the financial services industry, targeting both business-to-business and consumer markets. Key Responsibilities: - Conduct Outbound Calls: Prospecting potential clients based on provided leads and pitches relating to financial products and services. - Manage Inbound Calls: Responding to queries and providing information about our financial offerings. - Appointment Setting: Create opportunities for our sales team by scheduling appointments with potential clients. Ideal Skills and Experience: - Familiarity with financial services industry - Excellent communication skills - Strong phone ha...

    $202 (Avg Bid)
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    I am in need of a dedicated Customer Service Representative who can respond to customer inquiries immediately and be available from Mondays to Sundays from 10:00 AM to 8:00 PM. The role involves: Main Duties: - Answering customer inquiries: You will be responsible for providing accurate and quick responses to customer questions and inquiries. Your ability to provide clear and prompt feedback is key. - Resolving customer complaints: I'm looking for someone adept at handling complaints and can turn a dissatisfied customer into a satisfied one. - Management of orders: You will be responsible for collaborating with the fulfillment center administrators and coordinating with logistic partners to ensure that orders are fulfilled properly and efficiently. Communication Channels: - Email...

    $776 (Avg Bid)
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    39 bids
    Hotel Concierge Service Expert 11 hours left
    VERIFIED

    Project Description: Hotel Concierge Service Expert - I am looking for a freelancer who can assist me with both specific issues and overall improvement in hotel concierge service. - The ideal candidate should have expert level experience in hotel concierge services. - The main focus of the project will be on enhancing the concierge service offered by the hotel. - The freelancer should have a deep understanding of the unique needs and expectations of hotel guests. - They should be able to provide personalized recommendations and assist with various guest requests. - Excellent communication and problem-solving skills are essential. - The freelancer should be able to handle multiple tasks efficiently and prioritize guest satisfaction. - Familiarity with hotel management systems and software ...

    $10 / hr (Avg Bid)
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    HR Needed for Telecaller Hiring 10 hours left
    VERIFIED

    I'm currently in need of a Human Resources professional with a specific experience in hiring for the telecaller role in sales. This is for my company located in Patna, and we're specifically looking for candidates based in different states. Responsibilities for the role will include, but not be exclusive to, the following: • Making outbound sales calls Who We're Looking For: 1. Experience Level We're seeking someone with an intermediate level of experience in the telecommunications industry. 2. Language skills As we service a multilingual market, proficiencies in multiple languages is a must. To be considered for this project, you require previous experience in human resources, particularly with making hiring decisions for telecaller roles. Any additio...

    $20 (Avg Bid)
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    I'm in need of dedicated inbound and outbound sales agents to help grow my business. Your tasks will be multifaceted and require keen attention to detail. For inbound sales agents, you'll handle: - Responding to customer inquiries with utmost professionalism - Making informed product/service recommendations - Processing orders efficiently and timely As an outbound sales agent, your tasks will be: - Performing cold calls with prospective customers - Conducting effective lead generation - Scheduling appointments The ideal candidates should have experience in telemarketing, be self-starters, and have superb communication skills. Your ability to handle customer engagement and generate sales effectively will be critical in this role. Proven sales experience, particularly in telem...

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    ARE YOU HAVING GERMAN SPOKEN language proficiency? NO? => you can stop here I'm looking for a Virtual Service Agent to manage an array of incomming e-mails (Tickets) tasks to maintain a high level of customer satisfaction. You will be responsible for: - Answering customer inquiries in German quickly and efficiently - Processing orders by assigning it to the sales agents - Assisting with common support to mitigate customer issues (on website or booking forms) - Managing our inbox by eradicating spam and scam - ensuring tickets are processed by sales agents Ideally, you will provide these services during: - the CET/CEST timezone in two timeslots/twice a day .... slot1: from about 02:00am CET/CEST to 07:30am CET/CEST about 0.5-2h daily incl. saturday .... slot2: from about 12:00pm ...

    $16 / hr (Avg Bid)
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    La actividad consiste en acudir a un restaurante con la finalidad de evaluar servicio y procesos como cliente secreto. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere observar y lo que se requiere entregar como parte de la evaluación, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Acudir de manera presencial al restaurante. (Tiempo aproximado 1 hora). 3. Enviarnos la evaluación y fotos tomadas mediante un formulario web. En total se requieren de aproximadamente 3 ...

    $184 (Avg Bid)
    Local
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    La actividad consiste en pedir una cotización de manera presencial en cinco empresas asignadas por tu coordinador. Para realizar satisfactoriamente la actividad se requiere de lo siguiente: 1. Estudiar guía proporcionada por nosotros, comprender lo que se requiere mencionar y lo que se requiere cotizar, tener comunicación con nosotros por este medio antes de iniciar la actividad para aclarar el objetivo y resolver cualquier duda. (Tiempo aproximado 1 hora, de la cual son 30 minutos de estudio de guía y 30 minutos para resolver dudas). 2. Acudir de manera presencial a cada uno de los cinco negocios asignados. (Tiempo aproximado 5 horas: 30 minutos en cada negocio + 30 minutos de tiempo de traslado a cada negocio) 3. Enviarnos las cotizaciones recibidas por corr...

    $49 - $411
    Local
    $49 - $411
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