Italian and English Speaking Call Center Agent

As a Freelance Call Center or Phone Support Agent you will be working from home, calling potential online study respondents. Job description: * call potential online study respondents to obtain their contact details (email, fax or alternate tel) or to follow up on their participation * entry of all obtained information and phone reactions * interact with market research team for briefing and feedback * calls must be made between 9am to 6pm from Monday to Friday depending on the country-assigned respective time zone, e.g. Europe, Asia, Australia, Africa or America * payment will be 3 USD/HR * you can work a maximum of 8 hours per day (max 40 hours per week) * payments is processed once, monthly Qualifications: * call centre or phone support experience * fluent English and Italian speaker * ability to speak in other languages (e.g. German, French, Spanish, Portuguese, Dutch, Japanese) is a PLUS * experience in market research, marketing, lead generation or data base administration * excellent techniques and abilities to obtain required information on the phone * ability to apply appropriate actions to effectively control a telephone call * ability to use the most appropriate way to communicate with different behaviour types on the telephone * use questioning and listening skills that support effective telephone communication * understand the impact of attitude in handling calls professionally * outstanding communication skills, persuasiveness, adaptability, initiative, judgement, voice skills, tenaciousness, resilience, negotiation skills, work under pressure, high energy level, data entry skills * have computer, microphone, headphones and an internet connection at home