Phone Support Jobs

I operate a non-emergency medical transportation company in California and need a remote dispatcher who can keep our riders, facilities, and drivers perfectly coordinated. The role blends customer service with live fleet oversight, so you’ll handle three things all day long: scheduling trips, answering questions, and tracking vehicles in real time. Here’s how that looks in practice. Throughout your shift you will: • Book, confirm, and adjust appointments inside RouteGenie, matching each rider’s needs (wheelchair, stretcher, ambulatory) with the right vehicle and driver. • Respond promptly on the phone, by email, and through our live-chat window whenever patients, caregivers, or medical offices have questions or last-minute changes. • Watch our GPS das...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

Bilingual Insurance Customer Service Rep Needed for personal lines Insurance which includes Auto, Home & Commercial in the states of Florida, Texas & Tennessee. Insurance Direct has been in business for 17 years and we're looking to hire ASAP! Requirements: 1+ years of CSR experience Verbal and written communication skills in English & Spanish Proficiency in multi-tasking with web-based & Google Chrome applications If you are interested in joining a well-established, independent business, with a smaller company atmosphere, please APPLY NOW Business Hours: Mon-Fri 8:55 am- 7pm EST & every other Saturday 9:55am - 3pm EST (One day off during the week)

I need a native German speaker—ideally a man who can blend in naturally with industry contacts—to discreetly identify how several manufacturing firms price their livestock-sector feed and nutrition products. Scope of work • Contact each company by phone, pose as a prospective buyer, and gather current price lists or quotations for the specified feed and nutrition lines. • Note any volume-based discounts, payment terms, or special offers mentioned. • Summarise each firm’s price position relative to competitors and highlight clear cost advantages or gaps. What I expect as a deliverable 1. A spreadsheet with raw pricing data, dates collected, and the contact channel used. You will be working exclusively within the manufacturing segment of th...

I’m looking for a reliable assistant based in Malaysia or the Philippines who can work comfortably on Melbourne (AEST) hours. The role centres on three core activities: • Database updating – you’ll log new leads, clean existing records and keep our contact database current. Accuracy and consistent naming conventions are critical. • Market research – I’ll send you topics or target segments and need concise summaries of trends, key players and useful links that I can act on quickly. • Phone calls – you’ll follow simple call scripts to confirm details with suppliers and prospects, then capture the outcomes in our system. We already use Google Workspace, Excel and a cloud CRM, so experience with those tools will help you hit the grou...

I’m looking for a reliable assistant based in Malaysia or the Philippines who can work comfortably on Melbourne (AEST) hours. The role centres on three core activities: • Database updating – you’ll log new leads, clean existing records and keep our contact database current. Accuracy and consistent naming conventions are critical. • Market research – I’ll send you topics or target segments and need concise summaries of trends, key players and useful links that I can act on quickly. • Phone calls – you’ll follow simple call scripts to confirm details with suppliers and prospects, then capture the outcomes in our system. We already use Google Workspace, Excel and a cloud CRM, so experience with those tools will help you hit the grou...

I'm seeking assistance to enhance my Aflac sales efforts. Key Tasks: - Client Meetings: Help schedule and coordinate online meetings with potential clients via phone and email. Ideal Skills & Experience: - Experience in sales, particularly in insurance or Aflac products. - Strong organizational skills. - Proficiency in using phone and email for professional communication. Your Role: - You will not be selling directly, but facilitating the setup of client meetings to expand my sales opportunities. Looking for someone reliable and proactive. Please share your relevant experience in your bids.

I need a professional with an understanding of the education system in Venezuela, who can help verify the authenticity of a specific degree. The exact nature of the degree will be explained later. Your role will involve: - Researching the university, degree, and authenticity - Delivering detailed findings in a comprehensive report Please note that the instruction on how to handle any additional information that comes up during the verification process will be given only after the project has been approved. No urgency is placed on the time-frame for project completion. Ideal professionals for this project should have experience in education verification in Latin America, particularly in Venezuela. Knowledge in human resources, strong investigation skills, and fluency in Spanish and Englis...

I work with a lending company that offers both secured and unsecured personal loans to individual borrowers. I’m looking for an experienced phone-based and face to face salesperson who can take warm and cold leads, explain our loan products clearly, qualify the prospect’s eligibility, and guide them through application to approval. You’ll be speaking exclusively with individuals, so the ability to build quick rapport, simplify financial terms, and overcome common objections is essential. Calls will be made from your own setup; I’ll supply the dialing list, product brochures, and a basic script that you’re free to refine as long as compliance wording remains intact. To keep everything transparent, I’ll need: • Daily call logs with outcome notes (in...

Firmamız için Çağrı merkezinde iç ve dış arama (outbound) odaklı bir çağrı merkezinde personel alınacaktır uzaktan çalışma sistemi ile 
 İhtiyacım olanlar
 İyi derecede türkçe konuşmak • Türkçe konuşan operatörlerin dâhil olacağı, 30 gün sürecek yapılandırılmış eğitim programının hazırlanması. • Aday havuzu oluşturma, temel performans metrikleri (aranan müşteri sayısı, dönüşüm oranı vb.) ve prim sistemi şeması. • Canlı destek süreçleriyle entegre olacak net bir iş akışı: müşteri desteği yazılı olatak Mevcut bilgiler
 – Operasyon yalnızca Türkçe yürütülecek. – Aramalar outbound olacak; inbound hattımız bulunmuyor ...

Bahis platformumda kullanıcıların hem sorularını yanıtlayacak hem de para yatırma/çekme işlemlerini yönetecek yarı zamanlı bir destek arkadaşı arıyorum. Görev kapsamı • Canlı sohbet, e-posta ve sosyal medya üzerinden gelen Türkçe soruları hızlı, net ve nazik biçimde yanıtlamak. • Gelen para yatırma/çekme taleplerini panelden kontrol edip gerekli finans kayıtlarını tutmak. • Excel veya benzeri raporlama araçlarıyla günlük işlem takibini yapmak, temel raporlar hazırlamak. Beklentilerim – Esnek vardiya düzenine uyum sağlayabilecek part-time çalışma. – Akıcı Türkçe iletişim, güçlü yazılı ifade ve müşteri odaklı yaklaşım. – Bahis, fintech veya...

I’m launching “Redy 24 jam,” a round-the-clock customer support line that will operate exclusively by phone. I need a freelancer to set up a reliable system where callers reach automated responses that handle common questions before, if necessary, forwarding to a live agent. Scope • Configure an IVR or similar solution that greets callers and delivers clear, automated answers. • Draft concise voice prompts in natural-sounding Indonesian and English. • Integrate the phone system with my existing carrier or a cloud platform (e.g., Twilio, Asterisk, or 3CX). • Provide a simple dashboard or method for me to update messages without coding. • Supply basic training documentation so my team can monitor call logs and tweak scripts. Key requiremen...