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German Customer Support (E-Mail)

€6-12 EUR / hour

Closed
Posted over 1 year ago

€6-12 EUR / hour

Hello, My team and me need 1-3 German-speaking customer support agents for our online shops. We are running several brands and want to expand our current team. Furthermore, we have a network of other online shop owners that could also need a customer support agent. You should... * be able to speak & write in German fluently * have been working with Shopify * have a good internet connection We already have some prepared scripts and flows for how to communicate with the customers and how to solve the different problems. We are always striving for a good customer support that keeps the refund rate as low as possible and increases the recurring customer rate. If you have any questions, please do not hesitate to ask me. I am looking forward to your application! Kind regards, Max
Project ID: 34366731

About the project

26 proposals
Remote project
Active 2 yrs ago

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26 freelancers are bidding on average €11 EUR/hour for this job
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Hello Max, I have a lot of experience working in customer support for many eCommerce stores. I am comfortable with writing in german. I can establish and maintain excellent communication and relationships with clients. I can easily take care of all the duties like order processing, returns and refunds, and product complaints promptly. I am also available to work daily without fail. Honestly, I possess all the skills and experience that you’re looking for. I’m pretty confident that I am the best candidate for this job role. I would like to learn a bit more about your business to work better on this job. So let's discuss and start immediately. Thanks, Himanshu
€6 EUR in 40 days
5.0 (5 reviews)
4.1
4.1
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I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to lots of my Amazon, eBay, Shopify stores clients via Zendesk, Gorgias, Slack, Tawk, Facebook, online chat, etc. Feel free to contact to discuss further on the project.
€6 EUR in 40 days
5.0 (3 reviews)
4.2
4.2
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Hi there! I am a native German speaker, born and raised in Austria. I carefully read your announcement, and therefore show my interest in being part of your project. Based on my experiences, more than 3 years in writing, proofreading, translating documents, Novels, Books, I know that I can successfully complete your project, at the exact and correct time. I would love to help you out on this project and I am looking forward to hearing back from you. For any further information, you can contact me in private! Greetings
€12 EUR in 20 days
4.4 (1 review)
3.4
3.4
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Hello, I'd like to join your team. I write and speak German fluently, so if you want to test me, that's no problem. Just send me a message to discuss further.
€15 EUR in 40 days
1.8 (4 reviews)
3.4
3.4
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Hey There, Looking for long-term work. I am a lead generator with 8+ years experience. I can generate leads for different business. Please send me a message with details for more discussion. Waiting for your response!!
€6 EUR in 25 days
0.0 (0 reviews)
0.0
0.0
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Hey, I am a fluent German speaker, with good experience in German customer support. I was working with a very good CS rate. I guarantee a good and satisfying contact with your customers. My best Regards, Febi
€10 EUR in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi, I'm a german native speaker and would like to help you with your customer service. I'm looking forward to hear from you!
€10 EUR in 20 days
0.0 (0 reviews)
0.0
0.0
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Dear Ladies and Gentlemen, In January 2019, I started working for the E-commerce Company HS PLUS d.o.o. as a Customer Support/Sales Agent for the Austrian and German Market. My duties included providing customer support via phone, e-mail, social media and live chats, taking orders, resolving complaints and other tasks as assigned by my manager. Between August 2020 and March 2021, I was the Regional Manager for the German-speaking Market (Austria and Germany). My duties included scheduling and ensuring the proper work of employees, training agents in sales and customer support, identifying new and viable payment methods, negotiating with partner companies regarding the costs of parcel delivery services and external payment solutions, drafting and implementing new standards and work processes, sales channel optimisation, market analysis, reporting flaws and preparing ideas for further market improvements. From March 2021, I performed the role of Senior Customer Support/Sales Agent and acted as a stand-in for the Manager in his absence, as well as handling complex customer cases. In July 2021, I joined Megasplet d.o.o. (E-Commerce) as a Senior Customer Support for the Austrian and German Market, in charge of managing operations of the German-speaking market. From February to May 2022 , I provided services for MoGi Group Ltd. as a Player Support Agent for German-speaking players. I thank you in advance for your reply. With best regards, Klemen R
€12 EUR in 20 days
0.0 (0 reviews)
0.0
0.0
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am * be able to speak & write in German fluently * have been working with Shopify * have a good internet connection
€9 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, Hire me! I have been working in the customer service industry for 5 years and the most recent job I had was for a online store that sells game enahncement tool. I can write in German but honestly can't speak the language. I am good in negotiating and I can assure you that I can help you in lowering the number of refund and increasing your loyal customers. Give me a chance to take a look in your refund policy and I will be firm in implementing it. In addition, keeping loyal customers is as easy as providing them quick and related customer support, after sales support and listening to their recommendations to improve the wuality of your products and services. Hope you will consider me for the job and I am open to have an interview in your most convenient time. Feel free to get in touch. Regards, Harold
€10 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have professional experience to work with Web Applications, Mobile Apps and Desktop Software development. My professional skillfulness: • Spring Boot: I have been working Backend and Frontend with single or Multiple Modules, and with user Authentications and Authorization with roles based access. Java persistence API(JPA), Hibernate, H2 Database, MySql or Oracle 19c Database, Bootstrap5, JQuery, JavaScript. • Mobile Apps: Android and iOS have been working with Web and native apps using Java/Kotlin or Flutter framework, Dart, and also swift programming languages, with Supported Android Studio and xcode development environment. • Desktop Software: I am working Desktop Software using java and C++ Programming and also spring boot some clients choose with browser. • WordPress: I have been working Wordpress theme and plugins according to client’s instructions. I have ready layout theme and plugins, I’ll just design and add codes according to requirements. • Magento and Magento2 platforms: I have experience to work with Magento and Magento2 platforms. I have ready layout theme and plugins. • Shopify: I have experience to work with Shopify theme and plugins, I’ll complete requirements according to requirements. • Oracle Apex: I have ready projects using Oracle Apex, Oracle Database, Bootstrap, Javascript, PL/SQL. ***Some words about my reviews: I had covid-19. I requested then to wait or mentioned to hire others but he didn't heard me and gave me bad reviews.
€9 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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€6 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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My name is Cafer Sahin. Im studying international management in Germany. I have launched and managed some shopify shops too. I have a great network and can organized the next German-speaking customer support agents for you. I hope we can work together and help each other. Have a nice day :) Cafer Sahin
€15 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, Hope you are doing well! Thanks for sharing your project requirement with us. It will be our great pleasure to work on your project. I have checked your requirement, yes we can do it, because we already work on similar requirement in past. We have right skills to work on this assignment. We will complete the work as per requirement. Kindly Regards
€9 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, Greetings of the day, I have gone through the complete details of your project. I have a good experience in the call centre of Commonwealth Bank Australia. I am full time available to work with you. Thank you for taking the time and consideration. I look forward to working with you and if you have any question for me please feel free to message me. Best Regards,
€19 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi there, I have seen your job post and thought that I might qualify since I've been working as an HR assistant here in UAE for over 2 years , I'm handling phone calls, tickets, emails. I have learned how to deal with employees and solve them from then on. I have also experienced managing business and as a sales coordinator. I am excited to discuss the job details as I know that I can do it, and I am ready to get started anytime soon. Thank you. Best regards, Myca
€9 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I would like to be part of your project. Apart from German I also speak Swiss German. I have experience in customer service in online shops (answering customer queries, answering questions, order tracking, etc.). I live in Spain and am fully equipped for teleworking with cable connection.
€9 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hey! I am Himanshi I am graduated and right now learning German Language (B2). I may not the best candidate for your project but I can promise you that, I will be the honest and trustworthy candidate for you.
€6 EUR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, i can Help you for the task Customer Support (E-Mail) in German very reliable and motivated. my strengths: - speak & write in German at native level (Born and raised up in Germany) - speak & write in English fluently - i have many years experiences in E-Commerce - stable & good internet connection with professional Setup - help build your business and treat customers well as if it were my own - help with customers with their problems for highest customer satisfaction - Copywriting skills I would be very happy to hear from you Kind regards
€12 EUR in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of CYPRUS
Larnaca, Cyprus
5.0
2
Payment method verified
Member since Oct 4, 2021

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