Reservations , Guest Relations & Quality Coordinator Role

Join our team as a Freelance Reservations and Guest Relations Coordinator at AptsLatam! At AptsLatam, we pride ourselves on providing quality corporate accommodation throughout Latin America and the Caribbean. If you're a passionate, organized, and creative individual who enjoys providing solutions, making a difference in the customer experience, and adept at managing multiple priorities simultaneously, then this opportunity is for you! Why work with us? Our deep local knowledge and continuous support team ensure that each reservation is handled in a personalized and worry-free manner, guaranteeing exceptional value for money for each client. Responsibilities: Reservations Coordination: Thorough review of reservation details. Efficient management of reservation logistics, ensuring seamless check-ins and check-outs. Verification of property status prior to guest arrival. Handling additional customer requests and logistical adjustments. Customer Service: Establishing effective communication between clients and property providers. Prompt resolution of customer concerns. Actively listening to customer and property provider concerns. Proactive follow-up on reservations and stays. Requirements: Outstanding spoken and written communication skills in English and Spanish. Exceptional organizational skills and ability to manage multiple tasks. Previous experience in the hospitality and/or corporate accommodation industry. Creativity in problem-solving and quick decision-making. Adaptability to work in a high-pressure environment. Minimum age of 27 years. Personal computer. Stable internet connection of at least 50 Mbps. Smartphone with the ability to install WhatsApp Business. Ability to prioritize and manage multiple tasks effectively. We offer: Salary of $650 USD per month for the first 6 months, then $800 USD per month. Freelance contract. 45-hour workweek schedule, adapted to Bogotá time (GMT-5). Professional growth opportunities in a constantly growing team. Join our team and start an exciting career in the world of corporate hospitality with AptsLatam! Schedule: Monday to Friday: 1pm to 9pm Saturdays and Sundays: 9am to 2pm (1 weekend on and 1 weekend off)