Call Center
$25-50 USD / hour
Convergys is seeking five (5) Customer Service Representatives. Job Description: The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals. Responsibilities:
Answers inbound calls from customers, quickly assess customer needs, and proactively provide solutions
Provides superior customer service while handling inbound calls for order placement and product inquiry
Documents details of customer interaction into system while on the phone
Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers
Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance
Completes assignments accurately despite a large workload
Requirements:
Requires a High school diploma or equivalent education
Experience in this field or related area
Must be able to follow organization and department procedures to complete tasks in a timely manner
This is a high volume, fast-paced environment with a high degree of accuracy required
Must be able to rely on experience and judgment to plan and accomplish goals
Have the ability to multi-task and accomplish the workload efficiently
A wide degree of creativity and latitude is expected
Good oral and written communication skills
Fluency in Spanish is a plus
Convergys is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Project ID: #12618620
About the project
13 freelancers are bidding on average $35/hour for this job
Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when i More
Dear Valued Employer, I can add value to your project, by suggesting new ideas. I am fast and reliable. For further understanding why I am the right firm for your project, kindly check my profile, reviews, rating and More
Hi, I am an experienced call centre agent, I have an experience of more than 5 years in this field, handling customers from UK and USA, worked for multinational companies like Dell, Ocwen, WNS, and Aditya Birla minacs, More
