Customer Success Representative
$750-1500 CAD
Paid on delivery
Are you passionate about local food culture? We’re Foodee, a team of food experts who believe the quality of food matters. We help corporations spread the power of good food by curating menus from top local restaurants and deliver them to your office.
We’re looking for a CONCIERGE REPRESENTATIVE, who is extremely motivated to develop our customer engagement across all city markets. This is a high growth opportunity for the right person looking to utilize their skills and become an integral part of building and growing a new brand. This is an amazing opportunity to learn all the aspects of building and running a high growth start-up company!
KEY DUTIES:
- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- Building and developing positive relationships with current and potential customers
- Problem solving and turning frustrated customers into repeat customers
- Ensuring exceptional service delivery
ABOUT YOU:
- Confident, friendly ‘people person’ who can establish and maintain solid relations
- Quick thinker, fast learner and problem solver
- Excellent written and verbal communication skills
- 1+ years of experience in a customer-facing role
- An entrepreneurial mindset is a must
- An ability to get things done and done well
- High tolerance for fast-paced, rapid change
- Excellent Customer Service Skills
- Experience in Call Centre - Phone, Chat and Email Support
Project ID: #14584595
About the project
22 freelancers are bidding on average $1195 for this job
As well as being very experienced in customer service and admin, I'm also friendly and approachable. I have experience using zendesk and a highly professional telephone manner.
I am a customer support analyst who can perform the said tasks for mentioned bid. Relevant Skills and Experience 7 years of experience in customer support, phone/ email support,SQL queries, manual testing, social medi More
Hello, We have accomplished 90% of the project which is similar of your requirement. All we need 10% customization as per your requirement set and specifications. I want to discuss in personal chat in order to explore More
Though I am new here but my team has 4 years of experience into Website Design and Development across all Platforms especially on . Can very well execute this Project and can start immediately.
I am very detail and customer focus.i have been a restaurant manager for over 4 years. I understand the needs of the customer. will deliver on time. I am available long term
I have perfect English grammar with great phone and writing skills. I have job experience of 40 hours/week with an IT company for more than 4 years. Relevant Skills and Experience I have 4 years of experience in chat More
i have worked in the customer service department since 2014 and my skills are up to the task. I am well spoken and very confident when interacting with the client. i am open for discussions via chat. Thanks in advance.
I have over 7 years of experience as a customer support expert and chat support attendant. I am a fast learner and a team player I love playing my role as a team leader. Relevant Skills and Experience I have a great e More
I am an organized, optimistic and a friendly professional that can establish a long term relationship with clients and outside resources. Relevant Skills and Experience I have 8 years experience in the Customer Servic More
customer support, inbound answering, chat support, email support Relevant Skills and Experience 7 yrs in the BPO industry providing various customer support services. Proposed Milestones $1250 CAD - customer support, More
