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Zendesk represents a product suite containing a variety of business supporting applications and covers functions like trouble ticketing, marketing engagement, customer experience analytics, live chat and other communication- and collaboration aspects.
As Zendesk is offered as Software-as-a-Service (SaaS) and as such does not require on-premise installation, experience with Zendesk will typically cover use of the offered applications for a specific business purpose, or guiding the adoption of Zendesk into an organization.
Individuals with these skills will be valuable to businesses either already using Zendesk or are moving to incorporate its application suite into their organization.Hire Zendesk Experts
● Understand the operations team tasks and draft end-to-end workflow for email support and chat support using Zendesk. ● Define & configure teams, source-based assignment, skill-based assignment, roster management, SLAs, escalation matrix for email and chat. ● Share requirements with tech/product team for integration with database. Identify which fields to be passed, what/when needs to be upda...
Will need a dynamic person to help with email, text and voice messaging. Must be organized and attentive to details. Must speak, write and understand fluent English. Work is during 8am-5pm Eastern US time.