Customer support for a photo agency

Joining OCUS Customer Success team means joining a team made of passionate and friendly people who have an only mission : make sure that the OCUS user experience is the best experience that exists on Earth. We are that ambitious. It also means being at the center of the international expansion of OCUS, working with our product owner, marketers and sales team. We are obsessed with the idea of making our clients and image makers fall deeply in love with us ! To build an irresistible customer experience, we don’t hesitate to use our charms : our most beautiful smile, our never-failing listening skills, our unique sense of empathy and our sincere devotion to problem solving. To be able to meet their needs, we stay close to our clients and image makers community. We listen to them, we read their messages, we meet them, we investigate to find the root cause of their problems, we make sure we solve their issues in an efficient way and bring them sustainable solutions. As a Customer Success member, you will be the main contact of our clients and our image makers. Fill with love and kindness, you are the living proof of how much people matter at OCUS. Curious, you are driven by the desire to find solutions, scale a startup in an international environment and make people’s life easier. Our wonderful Customer Success Manager : masters English so well that he/she could win a speech contest is the most organized person on Earth can show so much empathy that it could become suspicious is resourceful, he/she doesn’t mind get his/her hands dirty when needed loves teamwork but knows how to be autonomous and manage projects is an investigator. He/She loves to dig into things to solve an issue If this person sounds like you, you belong with us. OCUS Customer Success Team