Stage 1 – Analyse the usability problem with the website
Stage 2 – Conduct a brief PACT analysis for the website
Stage 3 - Develop a paper (or other) prototype redesign
Stage 4 – Participatory design.
I am a passionate software testing engineer working for a reputed MNC with around 3 years of Experience. I work as a parttime freelancer for testing & development. Hope I will be able to help you with the testing required for your site.