IVR Requirements
Install odoo-asterisk connector in odoo
backport modules as necessary from odoo 10 to odoo 9 (webrtc & asterisk connector)
configure asterisk for inter-operability with odoo
Install and configure webrtc via odoo and asterisk
install available odoo webrtc module
configure webrtc module to route through asterisk
configure asterisk to accept and route webrtc
permanent extensions for staff and registered customers
temporary extensions for calls coming from website
Configure auto-dialing groups in odoo using contact, leads, or any other editable/custom group. (with option to dial a direct number or extension in IVR)
Add calling, sms, multimedia and voice broadcasts to odoo follow up options
Optimize server configuration for reliable high audio and video quality
configure settings for sip, users, codecs, etc for best quality
configure PSTN connection(s) for best quality
Enable chat and voice notes via soft-phone
Configure asterisk/odoo to connect to a translation service, internal or external, and route voice traffic through the translator
Will need some way to identify/specify the language of each endpoint
Create extensions and supporting objects (times, applications, etc) for the below functionality.
The basic hierarchical structure of the IVR is outlined below.
Where message content is shown, attach the text to any available note or metadata description for the extension and/or recording object
Language select
Agent/rep has default language
Customer starts with default language, can choose from a set of available languages.
please see full details via link:
[login to view URL]
Hey,
Hope you are doing well.
>Please advice,if we can talk on ph--n c--al?
We are one of best IT solution provider based in USA from last 7 years.
We ave done many projects in odoo until now.
Query:-
- Can you please provide me functionality?
- How many Modules are there to develop ?(HR,Operational etc)
- Which version of magento is implemented in your web?
Our Odoo Expertise –
- Installation Of Odoo(8.0,9.0 as well as 10.0)
- Testing of your Odoo System
- Modification and Configuration Of Odoo System
- Advanced features Development and Integration in Odoo(In 8.0,9.0 as well as in 10.0)
We would like to have a detailed discussion about the:
>Functionality
>User roles and behavior
>Please ping me for further discussion about this job or you have get chance to built long term relationship.
Thank you for taking the time to read my proposal.
-S