Live Support

online chat user interface which allows customers to interact directly with support personnel, and find answers to their queries. It can also be used for inside the office messaging purposes within a business organization. exp of sites : [login to view URL] and <[login to view URL]> * **Online messaging:** an easy-to-use chat component with live messaging features. * **Support for multiple visitors:** Multiple software executives can attend multiple requests randomly. * **Offline messaging:** Visitors can send offline messages to software executives when they are not online. The messages are sent as mail to the respective supporting system. * **Message tracking:** The conversation or the chat sessions can be transcribed into an file for future reference. This is especially useful when a new executive wants to have an idea of the previous history. * **Embedding into Email:** The live help can be embedded into email so that customers can have access to support directly from their mailbox. * **Status icons:** Clients can chat directly with support representatives and know online/offline status of each other instantaneously. * **Queuing of request:** If no executives attend to a request, then it can be queued for any free representative to answer. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request. 3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement). ## Platform Linux and Php and Mysql