I'm a very reliable Business Virtual Assistant/Trainer who has almost 12 years of customer service experience. I took phone calls for 6 years for a financial account with vast experience with customer service, collections, retention, and sales. With my skills, I got promoted to a Sr. Trainer with 5 years of training experience and added new skills under my belt such as technical support, chat support and customer service to VIP customers. My main strengths are adapting to new learning, systems, Hiring, training, facilitation and admin tasks. I can work under pressure and still delivers on time.