Retention strategy

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Hello there, My name is Saad (Joe), and I would like to be your Retention Strategist. I have been providing Customer Retention Services for 11 years now as I have been working as a freelancer since 2012, and you can see the reviews on my profile. I have worked for a company as a retention agent, and I grew up to the position of Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services, through chat and email, to a US-based subscription company where my team handled more than 1500 chats weekly and I handled escalations and follow-ups with customers via email for cancelation requests and have been scoring 20% retention which is double than industry standards right now. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly do have a look at my profile for reviews regarding my quality of services. Best, Saad (Joe).

Dear Sir/Madam, Below you will find my resume which I believe covers all your requirements in terms of experience and knowledge that I have gained during my 25 years career development. > 20 years in telecom industry where I was managing market research, customer analytics, segmentation, BI, CX, CVM and CLTM During this period of time together with my team, we successfully launched the following strategic projects: 1. Personalized and fully automated customer lifecycle management based on profound customer behavior analytics 2. Omnichannel personalized offering (incl. shops, in bound/outbound call centers, website, online shop and mobile app) to increase upsell, cross sell and retention rates 3. Loyalty program design, launch and development 4. Churn prediction model, based on which different retention activities for specific segments were introduced and analyzed More detailed information on the above mentioned as well as other projects is available upon request. In addition, I have expertise in media/publisher, agriculture, health industries where I have done segmentation, Persona, customer journey mapping, customer lifecycle campaigns etc. I believe that we can work together in order to accomplish your company goals. Best regards Elina Petrova Founder Exaworks