Helpdesk jobs

...Clarifications on requirements: has to be clean looking like - has to be an intuitive interface easy to navigate. must encompass all functions from these sites: and integrate and change look of current helpdesk () create a simple logo for use on entire site. require png, gif, jpg, and tif formats create admin section for reporting uses: -its supposed to track which part of site is being utilized most -ad management/click tracking -mysql backup - 2nd phase will include whois section which will use api to register a domain that is found to be available with www

I am a systems engineer and run the IT support for several small companies. I would like a web based help desk program running across the LAN. An example of what I am looking for can be found at: <> This site has more than I require and I would specifically require the following pages: Submit ticket, Assign ticket, Update Ticket, Weekly Report, Self Help (Knowledge Base), To Do Calendar. I like the navigation and tabbed aspect of this site. The user should be able to: log in with a name and password create a ticket, delete a ticket they have created, search for a specific ticket using either a number or keyword and search the knowledge base. The admin should be able to: set a priority for ticket , close off a ticket, change ticket priority, administer the knowle...

...Clarifications on requirements: has to be clean looking like - has to be an intuitive interface easy to navigate. must encompass all functions from these sites: and integrate and change look of current helpdesk () create a simple logo for use on entire site. require png, gif, jpg, and tif formats create admin section for reporting uses: -its supposed to track which part of site is being utilized most -ad management/click tracking -mysql backup - 2nd phase will include whois section which will use api to register a domain that is found to be available with www

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The job is to create a portal based on opensource mojoportal.com. Need to add 3 skins (design already made in photoshop). Add helpdesk, private message, faq, multilanguage ability for content of modules, extend security, add CAPTCHA for login & register, etc. Please find details in attached doc. According to me mojoportal has already over 70% of the code. We need extremly fast and reliable portal so remove unecessary code if possible but remain the architechture of mojo portal (separate data, business & interface layers). Winner will have priority to do the next phase of the project. This project based on mojoportal (or if you already have another similar project done then it's even better) so it's not hard but requires deep knowledge to analyse mojoportal code...

...change the status on requests. The status should be “open??, “in progress?? and “closed??. 4. It should be possible to search requests, either by status (all open requests), or by category (all requests in category 3). 5. The user who submitted the request, should receive an email update when ever the status of the requests change, as well as the site administrator. Think of this as a stripped down helpdesk type issue tracker. All code should be thoroughly tested and well commented before release. Thanks ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows? (depending on the nature? of the deliverables): a)? F...

**Request for an online bugtracking system** **Business case:** We’re a small internet company that develops websites and web based applications. Requests for updates, bug fixes, support, etc. reach the programmers and/or project managers by phone or e-mail. We regularly lose track of open requests, plus this way of communicating with clients takes too much time. What we’re looking for is a simple ticket system, where clients can log in and check the status of open tickets, as well as post new tickets. The manager can check all open tickets and allocate them to employees. Employees get an overview of open tickets that were allocated to them and close them once they’re done. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as ...

We need a regular quality PHP web designer who is both good technically and can make a site look good. They can setup and customize our commonly used scripts, plus fix any problems that might occure. We have a lot of regular projects coming through. With our projects we already make use of commonly used ...scripts, plus fix any problems that might occure. We have a lot of regular projects coming through. With our projects we already make use of commonly used pre written scripts. Right now we have a project that needs to have the Interspire ArticleLive site customized with the aMember management system. Then following this we have a project to customize the SunShop shopping cart with a helpdesk system. Please contact us ASAP. We need to get these projects started im...

Hi, I am not sure exactly what this will require as far as programing... But i need a complete clone site. Key Features i need. Client Side: - Standard 2checkout features + - paypal like Instan Payment Notification. - Ability to transfer funds to bank account or request a check. - Helpdesk ticket submission. Admin Side: - Ablility to search for account by users name, email, address, credit card number, street address. - Ability to open, lock, freeze, close accounts. - Ability to reverse a transaction Misc: - I would like the sstem to automaticly deduct 3.65% of the transaction + $35 cents. So for example if someone buys an item from a merchant and pays through us, for a $10.00 item. The merchant who sold the item will recieve $9.29 in his account. - Would

...Clarifications on requirements: has to be clean looking like - has to be an intuitive interface easy to navigate. must encompass all functions from these sites: and integrate and change look of current helpdesk () create a simple logo for use on entire site. require png, gif, jpg, and tif formats create admin section for reporting uses: -its supposed to track which part of site is being utilized most -ad management/click tracking -mysql backup - 2nd phase will include whois section which will use api to register a domain that is found to be available with www

...performance observation, testing, debugging and updates. => During the entire duration of this project, the coder will be responsible to monitor and control the CPU load during 12 hours of the day. The 12 hours are 9 am to 9 pm EST on all days. the other 12 hours would be optional but highly recommended in order to get a maximum of real life samples of CPU overload scenarios. => If we want to initiate a helpdesk communication with the coder at any time during this project, we must be able to get a response within 90 minutes for regular communication and 15 minutes for an emergency. => The project will be considered complete only once the CPU daemon has worked flawlessly for 14 days after its completion. ## Deliverables 1) Complete and fully-functional working program(...

...telesales / marketing, campaign management etc. 12. Incorporate Email tracking feature so that we could better utilize our sales/marketing campaign. 13. Incorporate a job site to support our recruitment business. 14. Propose an affiliation program, which works in given scenario. Options could be in form of finder fee, referral fee, and reseller commissions. 15. Integration of VersaSRS Helpdesk software from to support Managed Services wing. Needless to say the site has to be secured as it will contain confidential data and the developer has to sign the NDA that it will not be sold again to someone else or copied in future. While submitting the quote please bear in mind we are looking for more of a partner so that we could also part away the customisation requests

...not be used, borrowed for any purpose. You Agree to these terms by reading this document. We will retain all rights to all code and product as result of any project. This version will be property of The Web to do as we wish! Copyright 1995-2005 *********************************************** Project: Ultimate Live helpdesk Pro * We need to modify the current application and add these goal is to create complete Helpdesk solution using open source scripts. I want this to be module based. So easy to make changes in the future. is the script we are modifying I'm willing to discuss the easiest way to manager User/customers access. What ever is easier. 1) We need to add user system with a registration system that can be controller

...professional script to be coded. The script will be a support and billing system script specifically designed for hosting companies. The script has to have the following features: - Very professional look - Administration Panel - Professional looking installation process - All pictures and graphics should be designed by you Support features - Email Piping - Live Chat Module - Support ticket system/helpdesk - Ability to add different departments - Knowledgebase section - Downloads Section - Spam Filtering & Blocking - Standard Email Piping - IMAP Email Piping - Attachments - Account creation Billing Features - Account Creation - Automatic Signups - Accepted Payment modules: Paypal, egold, worldpay, stormpay, 2co - Ability to create Paypal subscriptions - Automated Payment Proc...

...source s/w and you can download it and modify anyway you like. Presentation 2. You can decide this for yourself. Only standard technology is to be used. The pages must load quickly. Navigation links must be added. Eg: click on a question link take to the answer. Then move back to the top of the page. Here are some samples:    For both presentation you should provide multiple CSS files to change the different look and feel of the FAQ page. If you can provide a facility which automatically checks the browser type and settings and display appropriate FAQ page (presentation 1 or 2) you get a bonus 10%  =====================

Attached is a functioning ASP helpdesk application we purchased it works just fine, our customer needs some customization to it. See attached word document "" for what we need done. Application is attached as well. I will give the admin password to the winning bidder. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including...

...used on the web, within the application, in press materials, Product Marketing materials etc. etc. We want final delivery in High Resolutions Preprint ready quality, in PSD as well as JPG - including all fonts. And a small 3D animated version, spinning arround or so - small GIF or FLASH ( 40 x40 Pixel ) Product is called "Frontline ServiceDesk" and its a Web based IT Support and helpdesk product. Please ONYLY HIGH QUALITY LOGO Designers - we want a grafical uniqueness - not just a funny Font design.... Please only serious bidders. Best Regards ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run conditio...

Hi, I am looking for a good hosting, -must have payment using credit card, -must be reliable, -must have 24x7 helpdesk and support.. shared hosting,, features like the url in pmb. regards ewebmaster

See attachment. It can be developed in any technology you deem appropriate, so long as it is web based and the backend runs on Windows server. Please suggest your preferred platform Good luck ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A software instal...

I use phpticket .71 () for a small school district's helpdesk. I would like to modify the functions to prevent the option to set priorities (no high priority-no medium priority) and to change all uppercase characters from user input to lowercase. Thanks Tim

Admin HelpDesk Software in ASP.NET (VB) & SQL Server 2000. It is fully integrated Web based Helpdesk system of choice. This state-of-the-art system employs a case tracking methodology that makes call logging/call tracking and resolution lookup the best there is in the industry. The system was specifically designed for ease of use, speed and accuracy. Help Desk’s online 24/7 Customer Self-Service web interface allows for flexible workflow and global access. Please duly find the attachments ( & ) & download those two files and then open the file in Windows Explorer to see the demo version of the Help Web™. It is a movie-like demonstration, so you should only see it from, no need to click mouse or any other keys to progress on. Please give

I need a 759x157 banner for my helpdesk. Something that incorporates the enclosed logo and will look good on krsupport.com.

...whole process of placing the advertisemtent (integration of a workflow tool like perldesk, cerebrus, just to name a few) Additionally the clients shall have a way to lookup their exisitng advertisements, download invoices, ask question in the helpdesk tool/workflow tool etc. Additionally the publishers shall have a way to lookup their exisitng advertisements, download invoices, ask question in the helpdesk tool/workflow tool etc. Additionally the affiliates shall have a way to lookup their existing earnings, download reports, ask question in the helpdesk tool/workflow tool etc. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run conditi...

We are going to update the current web-interface for our helpdesk-system. We can proivde with sourceode of current version, there is no need for new functions. There are a couple of bugs in current version to be fixed and we also need a new fresh design of the interface. The interface will be create in asp (or aspx) the system works with MS Access-database or MS SQL-database. Based on our knowledge in development the estimated time of development will be about 40-60 hours. Please feel free to introduce your self and your price for a project based on the time, we are going to proivde a couple of developer with more details for final bid.

...18th 9AM +8 GMT The System should at least allow us to do these by 18th: a. Trouble ticket workflow b. Staff feedback/suggestion workflow (their special requirement) 2) This system will have 3 users a) IT Mgr login b) End user c) Engineers login 3) Input screens are done, but fields need to be shifted eg. Add / remove fields 4) Come up with some sample Reports for helpdesk. Use our charting component 5) Mandatory functions **a) Logins must be user sensitive, displaying right menu /access rights b) User mustbe able to submit tickets c) System must be able to route the tickets based on engineer's time capacity & skill capabilities c) Engineers must be able to close the tickets d) Dashboard for each users** * May change to meet t...

Thanks for taking the time to look at our project. We currently work with an autoresponder script that has the capabilty to pipe incoming email to...then pipe the mail residing there to another script. Varibles needed with the new script would be something like: pop3server = pop3user = email_user_login pop3pass = email_pass_login pipe = path_of_script_to_pipe_to The script will need the capabilty to be triggered via cron, SSI tag and/or img src tag. The script should work with any other system ... I.E. autoresponders, helpdesk systems ... anything that has built in piping capability but allows this feature on restrictive webhosts. We would retain all rights to the script once completed. Please send any questions you may have and as always feel free to make suggestions.

Okay, I need a joomla expert to help me code a modification It will include a simple modification/hack, which will involve Area's (cities/towns) -> Group Names of Jobs etc -> Details about the place. With a code at the bottom saying 'for adjustments please contact the webmaster' which could be integrated with a helpdesk mod in joomla (if possible) OR Link to email, can change manually via template file etc. Max bid=$25

Okay, I need a joomla expert to help me code a modification It will include a simple modification/hack, which will involve Area's (cities/towns) (next) Group Names of Jobs etc (next) Details about the place. With a code at the bottom saying 'for adjustments please contact the webmaster' which could be integrated with a helpdesk mod in joomla (if possible) OR Link to email, can change manually via template file etc. Next symbol means passing on to next step. As they dont allow that symbol for html

I need a helpdesk. Currently using OSTicket, but it seems to have been abandoned, so looking for a custom solution or another opensource option. You guys know options better than I do. Need something simple, easy-to-use, and with the ability to establish tickets via email.

I need the faqs at setup in an xml file and then imported into our kayako (esupport) knowledgebase. Here is an example of a kb xml export: Here is another example: I can provide you login details to our esupport (kayako) helpdesk so that you can use it for testing the xml file that you create.

Job Type: ongoing, part-time hosting support person Job Description: Busy, modern, virtual, multi-million dollar Internet marketing company looking for a part-time hosting support person who has a fundamental understanding of web site functionality. Will handle hosting support through a ticketing sytem at our online helpdesk. Will work from own PC, Job will require 3-4 hours a day, 5 days a week (Mon. - Fri.) Must have: - Strong customer service and computer skills - FTP and Email knowledge - Experience with web hosting accounts - Experience editing/publishing web sites - Has understanding of Internet Protocols - understands common protocols, such as, HTTP, SMTP, POP3 and DNS - Great Problem Solving and decision-making Skills - Primary responsibilit...

I'm looking for an expert in Cerberus Helpdesk to produce some camtasia screencam training videos for me. The subjects of the videos include: 1. Answering queries and decide whether to close tickets 2. Assigning tickets they can't answer to someone else 3. Looking up information in the knowlege base 4. Identifing incoming emails as spam 5. Checking emails rejected by parser and manually parse them 6. Assigning tag workflow to tickets 7. Customizing dashboards 8. Performing searches for tickets The videos should be delivered in avi format. Thank you ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the natu...

...developments on Sugar CRM. We have produced a custom helpdesk system for Sugar that has some additional features over and above the standard package. What I am looking for is a team who can Task 1: Patch Sugar CRM so that the inbound email handler (which can create a case) writes to a different table (our helpdesk) so we can use that sugar functionality. The helpdesk schema is essentially the same as "Cases" with some extra fields. I can provide it to the winning bidder, when needed. Note: As this is a patch to existing sugar code, I'm expecting fully commented code which will clearly indicate changes made. Task 2: I'd like a custom dashlet created called "Helpdesk" - again, based on the "Cases" feature but reading from...

We are an accounts software company, offering solutions for retails point of sale etc.. I would like a professional website designed, with some falsh. I need the following features: 1. Client Area 1(a) Download Section 1(b) Helpdesk 1(c) Tutorials Section 2. The rest of the site, will be about the company and it's products. The site must look very professional and modern. This is my second attempt at getting this done, so you must show be a sample of what you intend to develope before i will committ project to you. If this is a problem, please do not bid.

We have an existing helpdesk written in php/mysql. It is very straight forward but the client facing front end is clunky. We would like to create a "wizard" for the front end. When a client starts the wizard it would proceed through 5 or 6 screens asking them questions to identify their problem. We also require a backend administration to change the questions and wording of the questions. Once the wizard is complete it would generate a ticket into our existing mysql database. About 10 fields would be populated. I have no idea what the cost of something like this is. Please quote accordingly. I am assuming some of you have done something similar before. Please be prepared to provide a sample to make sure it is what we are looking for.

Hi, we do have a helpdesk script installed on: We do have the following problems: 1) The website where we bought the script, , does not respond to our questions anymore. 2) We get lots of spam tickets 3) We are not able to re-install the script on a new website, maybe this has to do with the php version? 4) Also, we don't receive the mails anymore that we have new tickets to answer We would like you to do the following: 1) Implement a anti-spam system, a (random generated)verification code. 2) Fix the mail notification (which used to work fine before) 3) Install the script on a new domain and get it working there. The script works fine further more.. Thanks for bidding!

Hi, we do have a helpdesk script installed on: <> We do have the following problems: 1) The website where we bought the script, [][1] , does not respond to our questions anymore. 2) We get lots of spam tickets 3) We are not able to re-install the script on a new website, maybe this has to do with the php version? 4) Also, we don't receive the mails anymore that we have new tickets to answer We would like you to do the following: 1) Implement a anti-spam system, a (random generated)verification code. 2) Fix the mail notification (which used to work fine before) 3) Install the script on a new domain and get it working there. The script works fine further more

Hello All, If you are expert in PHP, mysql, then it is a very small work and easy. I’m sending you 3 Sections. But 2 sections are very minor error which need required fixing them and about Section-3, it is Live-Chat. It is pretty very simple work after completions 3 all sections will discuss about the helpdesk app. Please see the attachment. Three have very minor errors that need to fix. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Delive...

I've seen quite a few helpdesk projects listed and know that there are a handful of programmers that have already developed what we need. I would like a clone of the Hesk Help desk. It is a freeware program available at: . Your program must be similar, but not an identical copy. In addition to the features already available with this help desk, I would like the following features to be integrated into the script as well. 1. On the main page for the help desk I want a link that allows the users to retrieve their tracking ID if they have forgotten it. Their email address with be requested and the tracking ID will then be resent. 2. I want the ability to assign a ticket to another support person. and a e-mail sent to the support person let them know they need to

I would like someone to install Cerberus Helpdesk and Email Parser on to my web space please. Both the Cerberus Helpdesk GUI (Agent + Customer Interfaces) and Cerberus E-mail Parser Thank you. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables): a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment. b) For all others including desktop software or software the buyer intends to distribute: A softw...

Dear Freelancer, We are looking to modify a free php script to suite our needs. The script is a HelpDesk script. It can be downloaded simplehelpdesk dot com. However once downloaded you need to make some modifications for the email part of it to work, they can be found at freshmeat dot net slash projects slash simplehelpdesk. What we are looking for: As of right now, the only email functionality the system has is when a ticket is updated, the creator of that ticket is notified that something was added/changed to the ticket. We want email functionality added to this system so that any time a new ticket is created by any user on the system, they system then sends a notification email to the administrator notifying them of a new ticket. The idea behind this is that that email ...

Attached file has required specs.

Hello, I am looking for a simple web-based solution (hosted) for a help desk and knowledge base and just do not have the time to go through the tons of web material. This is a quick and hopefully inexpensive project where I want someone to research these products on the web, generally they are combined but I am open to seperate packages as well - and provide 2 or 3 alternatives that suit the requirements. The requirements are: 1. A hosted solution 2. Customizable with client logo 3. Trouble tickets issued for problems 4. Supervisor mode for reviewing and assigning problems 5. Reporting for management 6. Escalation procedures definable 7. Inexpensive (<=$15/login per month) As far as the knowledgebase is concerned, it should be able to have people add data to it via ...

We are looking for a professional programmer to develop a "HelpDesk" (What You May Need to Know: WYMNTK) program for employees to access on their computer to search for more information on topics that the admin. can load into the program. This should be very similar to any 'Help' feature that exists in almost all software programs. This program will be for employees to search for all the procedures/rules of our company. The software will need the following functionalities: - Allow the admin. to load topics/documents - Allow the user to do a keyword search or search by table of contents so that they will be directed to the correct document - Allow users to enter in topics/documents of their own and be put in an 'unapproved' queue for the admin. to appr...

... This Bid is divided into 2 seperate deliverables: 1) Technical Product datasheet - 6-10 Pages US English language. We need a Technical Product ducument/Datasheet, acting as the only marketing materials of our currently released Helpdesk and Service Management Product - "Frontline" 2) User Guide - A guide to users how to use our system, 30-5 Pages US English. We need a User Guide seperated into 3 different parts. Users, Concultancy, and administrator part. Dopcumenting how to use our system. What we deliver is: A link to our online helpdesk system, and various logins, and supporting your questions in general. We require writers who can act as specialists in certain fields, and can write their own documentation based on the usage, knowledge a...

Hi, I need someone to do AWBS Customiza...be only accessible for members only! as you can see, the main design theme has done! i will provide with source files and all, current files of this incomplete tempalte, and all images for buttons(like view invoice etc). Main features on the site is what currently you can see in the demo, dont need DNS Hosting, Other products, Servers etc.. More things to consider: * Will be using internel Helpdesk & FAQs (you need to take care of its pages too) * Domain are with eNom * Domain Management page will not be the same as the AWBS default templates, it will be bit like eNom's!(will provide details later, or I may even provide you with the sample page! and you will just need to integrate!) NOTE: You must have worked with AWBS previou...

...generated automatically based on the product category,range and specific product details of the product. This applies to both marketing and technical documentation. An excel spreadsheet will be provided detailing this information. 2. Note the driver wizard available on the support homepage, this will need to be reproduced in PHP. All ASP source code and data will be made available. 3. The Helpdesk will remain ASP and is not part of this project 4. There are certain secure extranet pages on this site which display personalised content. This functionality will also be required, though it is my belief that this functionality is already presentin ezPublish. 5. The successful applicant will be responsible for the deployment and configuration of ezPublish on a web host of ...

I've seen quite a few helpdesk projects listed and know that there are a handful of programmers that have already developed what we need. We like the functionality of , the look and feel of and the features found at HYPERLINK A friendly, easy, customizable GUI is VERY important, especially for our support staff. We don't need every feature possible but the more the better. The Online Helpdesk software should be 100% web-based customer service software engineered to provide a scalable, customizable, easy-to-use solution for any product or service support need. It should be installed on any standard web server, and it should be compatible with all ODBC compliant databases

...should not be used, borrowed for any purpose. You Agree to these terms by reading this document. We will retain all rights to all code and product as result of any project. This version will be property of The Web to do as we wish! Copyright 1995-2005 *********************************************** Project: Ultimate Live helpdesk Pro * We need to modify the current application and add these goal is to create complete Helpdesk solution using open source scripts. I want this to be module based. So easy to make changes in the future. is the script we are modifying I'm willing to discuss the easiest way to manager User/customers access. What ever is easier. 1) We need to add user system with a registration system that can be controller from

This is a phase 2 to a small application we are working on. We have a working email to mysql script parsing emails into a basic helpdesk application. Phase 2 is to map sections of the email (seperated by line breaks) into specific fields of the db. Here is a sample of the email... Time:2006/07/21,15:44:59 Host name: CLIENT-0925C956935 Board name:Board1 Camera name:Camera11 We also need to display an image on the helpdesk ticket page. The image is already being parsed into the database.