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System and Network AdministratorFeb 2016
- Install, configure, and support company servers (CentOS, SLES, Debian, Windows servers), routers, switches, PBX systems - monitoring systems implementation (monitoring using SNMP, monitoring agents, and custom scripts) - custom scripts for monitoring including scripts for service restart/server reboot initiated from configured monitoring system
Senior Voip EngineerFeb 2016
- assist employees and customers if any issues with VoIP or network environment - assist and train employees and customers - VoIP or network related activities
Network AdministratorMay 2015 - Jan 2016 (8 months)
• Use network tools to monitor network and customer services. • Generate action plans to troubleshoot all network and customer faults • Coordinate NOC activities with Cisco to diagnose and fix faults • Configure CE/CPE and trouble-shooting - voice routings, prefixes and etc • Cisco services integration • Cisco services configuration and troubleshooting
Voice Engineer UCOMMNov 2014 - Mar 2015 (4 months)
• Uses network tools to monitor VOIP core network and customer services. • Proactively initiate incident management process. • Provide detailed reports to customers if needed • Perform diagnostics on all VOIP network and customer faults. • Generate action plans to troubleshoot all VOIP network and customer faults. • Track the incident management of proactive and reactive issues through the Trouble Ticket system(Siebel).
Senior Voice Engineer / Tier 2Apr 2013 - Nov 2014 (1 year)
2nd level VoIP services support - end-user equipment support (Audiocodes, Sangoma, Cisco, Huawei, Tomson) - voice services provisioning - voice routing
Voice Network EngineerNov 2011 - Apr 2013 (1 year)
VoIP for residential and corporate need, solutions and etc. VoIP network supporting and troubleshooting.
Telecommunications specialistJul 2008 - Nov 2011 (3 years)
Technical support for corporate and residential customers. Network (data and voice), hosting, help desk.
Telecommunications - System engineer (Bachelor's degree)2012 - 2016 (4 years)
Cisco CCNA (2016)cisco
Cisco CCNP (2016)Cisco
Cisco Route, Swith and Troubleshooting.