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las vegas, united states
It's currently 8:35 PM here
Joined December 5, 2021
0 Recommendations
Shayn D.
@shayndemur
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las vegas, united states
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Technical Business Analyst and Technical Writer
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Experience
IT Project Manager and Interim Business Analyst
Apr 2019 - Dec 2021 (2 years, 8 months)
Increased savings by initiating and fostering relationships with vendors to communicate on problem areas and work closely to resolve
Consistently met project goals of being on time and on budget
Gathered business requirements by collaborating with cross-functional team members
Reviewed the strategy and roadmap for all features
Prioritized the deliverables and verified the configuration and testing of all new technology solutions
Implemented infrastructure expansion and upgrades (wireless, cloud migrations)
Worked with team to ensure preparation of technical documentation
Successfully managed and implemented the PCI-DSS level-4 program as well as SOC 2 analysis
Created and administered the IT Security policy
Supported the company's financial objectives by forecasting requirements, assisting with the annual budget, and scheduling expenditure
Led ERP upgrade
Managed enterprise software implementations Environment: Waterfall/Agile, Best CX, W10, Excel, SQL Server, Azure, SharePoint, Planner, MS Project, Jira, Asana, Lucidchart, UltiPro, Cognos
Technical Business Analyst/Project Manager
Oct 2013 - Nov 2018 (5 years, 1 month)
Roles included Product Owner, Scrum Master, Business Analyst, or Project Manager depending on the project/client
Developed implementation methodologies to rein in project costs while meeting key milestones
Led business intelligence initiatives including eliciting data insights
Managed deployment projects to handle the integration of legacy platforms to Salesforce.com (including user and license administration / troubleshooting / data migration) o Workflow management o Integrations o security/case management/service channels configurations
Oversaw and coached project teams of 10 to 30 (Developers/BAs/Network/Systems Engineers)
Technical Account Manager/Project Manager
May 2011 - Oct 2013 (2 years, 5 months)
Responsible for acquiring clients, project management, business development, and staffing augmentation
Conceptualized and implemented a strategic marketing plan that generated 37% increase in managed services revenue. Sustained strong revenue gains, despite a fiercely competitive and declining market
Grew business and expanded territory for cloud services to the East coast and Southern states Environment: Waterfall, Windows 7, Excel, Salesforce, EHR, PaaS/IaaS/SaaS, HIPAA, PowerBI, Wireless
Education
MBA
(1 year)
MFA: Critical Studies (Critical Writing Program)
(2 years)
Bachelor of Arts
(3 years)
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