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edenvale, south africa
It's currently 9:54 AM here
Joined July 17, 2012
0 Recommendations
Luqman A.
@ramerus
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edenvale, south africa
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Experience
Business Analyst
Sep 2009 - Present
Tasks and Responsibilities:
? Meeting with business stakeholders to identify business needs
? Gathering, clarifying and compiling business requirements
? Specification and design of business systems and reports
? Liaising with system/report developer to ensure final solution is as per business requirements
? Testing of solution
? Implementation of the solution and training of users
? Documentation of all involved processes
Systems and Data Analyst
Aug 2004 - Aug 2009 (5 years)
Tasks and Responsibilities:
? Design reports to assist Support Director make sound decisions
? Provide trending analyses based on reports
? Design and analyse agent reports to assist team leaders maintain and improve on high customer service levels
? Source and implement best practice technology within the call centre
? Liaise constantly with IT department and technology suppliers (telephony, CRM system, etc) to ensure optimal running of call centre
? Ensuring that new consultants are operational as q
Data Capturer
Jun 1999 - Dec 1999 (6 months, 1 day)
Tasks and Responsibilities:
o Collating and preparing loan applications for capture
o Ensuring correct capture of loan applications onto database (98%+ accuracy)
o Checking the accuracy of capture of colleagues's applications
o Dealing telephonically with customer queries regarding applications
Education
Bachelor of Science (Computer Science)
(6 years)
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