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$30 USD / hour
Flag of CANADA
mississauga, canada
$30 USD / hour
It's currently 1:40 AM here
Joined July 11, 2019
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Venkata Pramod C.

@pramodupwork49

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$30 USD / hour
Flag of CANADA
mississauga, canada
$30 USD / hour
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eCommerce consultant Amazon Walmart BestBuy Newegg

I was a Team Lead at Amazon Selling Partner Support (Sellers, Vendors, Brand owners). I have about 5 years of experience with [login to view URL] in various departments like Seller Account Management, Customer Service, Technical support, Customer relations management and Program Management which greatly helped me understand consumer behavior and business communications. In short I am an eCommerce wizard, Amazon Consultant, Customer Relationship Expert and a People manager. Visit me at: [login to view URL] https://www.freelancer.com/u/pramodupwork49 [login to view URL] [login to view URL] [login to view URL]

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Experience

Seller Support Team Lead

Amazon.com
Aug 2013 - Dec 2018 (5 years, 4 months)
•Supported Amazon sellers based out in NA, EU, India and Australia •Liaised with other departments such as Customer Service, Seller performance •Served as the first point of contact for Seller Escalations providing remarkable, reproducible experience •Identified Seller & Associate barriers, provided solutions & drove change through improvement initiatives •Conducted Seller interaction audits to improve performance •Identified opportunities for efficiency through daily floor observations

Program Management Team Lead

Amazon.com
Aug 2013 - Dec 2018 (5 years, 4 months)
I lead a team that acts as voice of the customers while collaborating with the SDEs through gamma testing, QA etc. in order to invent new and simplify existing features for sellers on Amazon.com Managed a team of 15-20 members, that troubleshot issues with Amazon Seller Central, maintained correct catalog data on Amazon.com website and responded to seller queries in a timely manner, delivering a positive customer experience

Education

Bachelor of Sciences (Computers)

Osmania University, India 2010 - 2013
(3 years)

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