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$8 USD / hour
Flag of INDIA
lucknow, india
$8 USD / hour
It's currently 12:56 PM here
Joined March 7, 2018
0 Recommendations

Himanshu V.

@pauladam219

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$8 USD / hour
Flag of INDIA
lucknow, india
$8 USD / hour
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BPO Avatar and Voice Camaign

Hello Thanks for your reviewing my profile page . I have worked in the BPO industry for 7 years. I have handled different campaigns for US, UK and Canadian clients. Here are the summary of my competencies: 1. Excellent Communication Skills Developed through experience in customer service, feedback and coaching sessions, training opportunities and communication training with com coaches. 2. Excellent Computer Literacy Proven through daily use of word, excel and power point as part of our daily task such as end of day reports, deep dive analysis and daily stats update. 3. Excellent Leadership Skill Developed through performing SME Roles such as handling and supporting teams, coaching and providing feedback to bottom performers, nesting and production agents, facilitating trainings and product/service updates 4. Excellent Interpersonal Skills Developed through daily collaboration with other resource units such as Q.A, Com coaches and Operations. As an SME, we are being assigned to different teams and different types of agent. In addition to that. I am highly experienced with Customer Support and CRM platforms. I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce. I handled all inquiries via email, chat or phone that is related to; -Order Status -Order Fulfillment -Delivery Status -Product Inquiry -Returns and Exchange -Refunds and all other concerns i have worked on multiple verticals- UBER Avatar campaign for US Cruise Avatar campaign for US Education Avatar campaign for US Job Avatar campaign for US Boiler voice campaign for UK HVAC voice campaign for Canada. Thank you.

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Experience

Dirctor

Horizon
Oct 2013 - Present
I have worked on multiple verticals- UBER Avatar campaign for US Cruise Avatar campaign for US Education Avatar campaign for US Job Avatar campaign for US Boiler voice campaign for UK HVAC voice campaign for Canada.

Education

B.E.

Sathyabama Institute of Science and Technology, India 2008 - 2012
(4 years)

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