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$40 USD / hour
Flag of UNITED STATES
$40 USD / hour
It's currently 4:20 PM here
Joined October 4, 2016
2 Recommendations

Matthew P.

@mputzatx

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$40 USD / hour
Flag of UNITED STATES
$40 USD / hour
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Business Plans, Web Development, HR, HRIS, CRM

I am a Lean Six Sigma-certified IT Manager, skilled in operations, analytics, and reporting. My passion is in resolving issues and pinpointing opportunities for process enhancements that help clients do their jobs better. I drive improvements in operations management, root cause analysis, training, and cross-functional team dynamics. My Skills: ► CLIENT SOLUTIONS MANAGEMENT: manage the troubleshooting process; assist in education about products and tools; identify optimization opportunities; implement process improvements to enhance the customer experience. ► CUSTOMER EXPERIENCE ANALYSIS: update, optimize, and maintain customer experience reports; analyze data and business processes to recommend strategic improvements; present actionable findings to stakeholders. ► PROGRAMMING/DATABASE: HTML5, CSS3, MySQL, Python, Ruby, Shell, Java

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Qualifications

Lean Six Sigma Green Belt Certification

GoLeanSixSigma.com
2016
Lean and Six Sigma complement each other. Lean accelerates Six Sigma, delivering greater results than what would typically be achieved by Lean or Six Sigma individually.

SHRM-SCP

SHRM
2016
SHRM promotes the role of HR as a profession and provides education, certification, and networking to its members ​while lobbying Congress on issues pertinent to labor management.

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