Mira Grace B.

• 5 years and 5 months experience working in a BPO Company -Technical Support -Chat support -Customer Service Representative -Blue Shield of California Health Insurance Specialist -Medical and Pharmacy Claims Representative • 5 years experience - present working in a home-based setting job -Project Manager -Appointment Setter -Cold Caller -Data Entry -Lead Generation -Client Services -Transcriptionist -Virtual Assistant -Account/campaign Trainer -Research Analyst -Marketing Assistant -Onboarding Specialist KNOWLEDGE IN: • Phone/Web Dialer: Xencall, RingCentral, • CRM: Ulinc, Pipedrive, Trello, Contact Smarter, Dialpad, Go High Level, Lead Kahuna, Lead Scope, Sharpspring, [login to view URL] • Redbooth, Taskade • Call Handling and Email Support/chat support • Lead Generations Calls (Inbound & Outbound) • Lead Generation, Lead Scraping, Web Research, Lead Hygiene(manual missing information search) • Social Media Management (Basic content writer for the Facebook post, Ad Campaign) • Microsoft - Excel, Word, Powerpoint, Outlook • G Suite - Drive, Calendar, Docs, Sheets, Slides, Forms, Sites, Maps • Staffing and Scheduling (Calendly, Google Calendar, Acuity Scheduling) • WordPress (Built website - Basic changes and plugins) •Semrush, CTM (Call Tracking Metrics) •Quickbooks, Proposify, PandaDoc SKILLS: • Lead Generation • Appointment Setting • Customer Service • Client Services • Data Entry • Virtual Assistant • Telemarketer/Cold Calling • Quality Assurance • Computer Literate • Lecture Demonstration • Good Communication Skills • Content Writing • Transcriptionist • Market Research