Profile image of mhaiccedilla
@mhaiccedilla
Flag of Philippines Taguig City, Philippines
Member since February 24, 2014
0 Recommendations

mhaiccedilla

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A fast learner, passionate worker, master multi-tasker, perfectionist with an inquisitive mind, and a believer in providing nothing but quality work. I am always eager to learn new things especially those that allow me to grow and make full use of my skills. I have an insatiable hunger for interesting projects, mediocrity is definitely not in my vocabulary. My excellent interpersonal skills and the ability to deliver a great job in every way possible is a result of my 9 years experience in Customer Service, Email handling, Telemarketing, Technical Support & Data Entry. Looking forward to new challenges and endeavors ahead for this new experience. I have always been working for a BPO company, but now that I found this, I can manage my time without getting stressed going to work. This is a cool way to earn money, specially for me who has been working in an office for a long time.
$6 USD/hr
1 review
1.1
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 50%Repeat Hire Rate

Portfolio

Recent Reviews

  • image of TASNZ Project for mhaiccedilla $50.00 NZD

    “Great communication and comprehension of the task at hand. Delivered project very quickly and will be doing more projects with this Freelancer.”

Experience

Financial Advisor

Jun 2016 - Sep 2017 (1 year)

I was one of the financial advisor for one of the largest bank in the UK, We handle UK clients. I help them in booking appointments, Making a payment, Recall direct debits/Standing orders and also help our clients with regards to unauthorized transactions. We also help them manage their accounts online and through their mobile app.

Customer Service / Conference Administrator / Reservations Officer

Sep 2013 - Apr 2015 (1 year)

I handled APAC, US and EMEA clients. I am responsible in placing the participants to the right conference they need to be in, dialing out to an interviewer and the artist and place them through their conference. I also need to call the participants for an Australian Legal Teleconference. I have been one of the top performers with regards to the account's SLA and we also cater to clients who is interested in making a reservation for their upcoming conferences.

Customer Service Administrator/ Technical Support Representative

May 2012 - Jun 2013 (1 year)

I handled Telstra retail and mobile support, we deliver customer service to dealers in Australia who needs help in activating their customers sim card and also help them with regards to customer information, billing and other requests like technical support. I have been a top agent for Quality Assurance for four consecutive months and has always been one the top performers in our team..

Product Specialist / Telemarketer

Jan 2010 - Apr 2012 (2 years)

I worked for an online listing US account called EBRIDGE which handle inbound, outbound and billing calls for business customers. We make sure that they are satisfied with their listings on all the search engines such as [login to view URL], [login to view URL], [login to view URL], I am responsible in finding a client who will be interested in making their small businesses visible in search engines. We also cater to their questions and other requests and also offer clients to upsell their listing.

Technical Support Representative

Aug 2009 - Dec 2010 (1 year)

I handled Dish Network in this company, we help customers in fixing their satellite TV's, Billing and other requests like technical visits. We also offer customers to upgrade their subscriptions by getting pay per views, HBO and Showtime.

Education

Bachelor of Science in Information Technology

2006 - 2009 (3 years)

Qualifications

English Grammar and Vocabulary (2017)

examenglish.com

Dear Jahmaica Ysheil Cedilla, Thank you for completing the English Level Test at [login to view URL] This tested your level of English grammar and vocabulary. Congratulations! Your level is C2 (advanced/mastery) This is approximately equivalent to CPE, an IELTS band score of 9 or 120 at TOEFL iBT Time taken: 4 minutes, 47 seconds

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