Ma. Charisse C. Profile

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$3 USD / hour

mandaue,

philippines

$3 USD / hour

It's currently 10:29 AM here

Joined May 30, 2017

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Ma. Charisse C.

@macharissechua

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(0 reviews)

0.0

$3 USD / hour

mandaue,

philippines

$3 USD / hour

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Technical/Customer Support Professional

I worked in one of the BPO company in the Philippines for 8 years. I experienced customer and technical support through calls and emails both inbound and outbound. I also handled and managed a team during my tenure in the same company. I am currently working at home as a Virtual Assistant since February 2019 till the present. I am looking for a part time work that doesn't conflict with my current job. I prefer to work at most 4 hours and 5 days or less a week.

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Experience

Convergys Philippines Incorporated (formerly Stream Global Solutions)

Oct 2015 - Jun 2016 (8 months, 1 day)

The same as a TOIC, I am responsible in managing and leading a team consisting 15-25 agents customer/technical support professional level 1 and 2. I drive for results by consistently monitoring agents performance and behavior and data analysis.

Stream Global Solutions (formerly Etelecare)

Aug 2012 - Dec 2015 (3 years, 4 months)

I have the role like a team leader. I am responsible in managing and leading a team consisting 15-25 agents of technical support professionals level 1 and 2. I do one on one or group coaching sessions, service observes and do data analysis to see the team performance trend and to know the weekly team actions and goals.

Stream Global Solutions (formerly Etelecare)

Sep 2010 - Aug 2012 (1 year, 11 months)

I was the first line support of the level 1 agents. I answer and resolve agent inquiries related to the product that we are supporting. I do technical coaching to help improve agents when supporting and handling their customers. I handled second level escalations.