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Customer Service Customer Support Data Entry Excel Virtual Assistant
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Jonnalyn F.

@jonna88

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4.9
136

8.4

8.4

96%

Virtual Assistant / Customer Service and Support

$15 USD / Hour

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Flag of

Philippines (11:38 PM)

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Joined on March 31, 2017

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37 Recommendations

$15 USD / Hour

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Hello and welcome to my profile! I’m glad to have you here! I thrive on challenges and love diving into new projects. If you’re looking for a reliable and adaptable professional who’s always ready to learn, then you’ve found the right person. I’m passionate about what I do, and I believe that clear instructions and a positive attitude lead to exceptional results. I pride myself on being a quick learner, so no task is too big or too small. Whether working independently or collaborating with a team, you can count on me to get things done with precision and efficiency. My goal is always to help clients succeed by providing top-notch support, data entry, and customer service. Here’s a bit more about me: ✓ A love for organization and detail, I make sure everything is in its right place. ✓ A reliable, flexible, and punctual team member who always meets deadlines. ✓ A strong communicator who listens carefully to understand needs and delivers accordingly. ✓ A solution-oriented mindset, I don’t just work hard, I work smart! What I bring to the table: - Data Entry & Management - Web Research & Data Collection - Administrative Support & Virtual Assistance - Invoicing & Customer Service and Support (via Email, Tickets, and Chat) My skills include proficiency with: - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Docs, Sheets, Slides) - Communication Tools (WhatsApp, WeChat, Skype, Slack, Discord) - Project Management Tools (Dropbox, Asana, Trello, Todoist, Monday, Basecamp) - Customer Support Platforms (Zendesk, Gorgias, Freshdesk) - E-commerce Platforms (WordPress, WooCommerce, AliExpress, Etsy, Shopify, 3dcart, Magento, Amazon, eBay) With a typing speed of 45 words per minute, I make sure every task is completed accurately. I’m available for up to 40 hours per week, Monday through Friday, with flexibility to work on weekends if needed. Let’s make your business goals a reality. I’m ready to get started! Thanks for checking out my profile. I can’t wait to connect and discuss how I can help you!

Verifications

On time

98%

On budget

96%

Accept rate

94%

Repeat hire rate

19%

Portfolio

Portfolio

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4.9 · 136 Reviews
Reviews
G

Excel Sheet Setup with Dropdowns and Filters • $20 USD

Jonnalyn had such a fast turnaround, i honest was so impressed. would work with her again if i needed excel work

Larisa B.

@GoforthBuilding

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Flag of

Lockwood South, Australia

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1 month ago

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Virtual Assistant Needed for Golf Exhibition • $$$

Jonnaln is my go to person for most of my administrative work, I cannot recommend highly enough! She's great!

Mark S.

@Filmguy07

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Flag of

Asbury Park, United States

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4 months ago

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G

Customer Service Representative • $$$$

Great work. I will employ you again

Max M.

@GreenKitchen

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Flag of

Singapore, Singapore

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10 months ago

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Logistics and Routing Specialist (Remote – E-commerce Health Food Meal Service) • $455 SGD

Great work. I will employ you again

Max M.

@GreenKitchen

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Flag of

Singapore, Singapore

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10 months ago

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I

Virtual Assistant • $96 USD

An exceptional command of the English language which made communicating a joy [09 December, 2024] I really appreciate the seamless way that Jonnalyn has become part of the way we do business. Nothing is ever a problem and always adaptable.

Barry G.

@IrishFinbar

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Flag of

Melbourne, Australia

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1 year ago

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Experience

Customer Support Specialist

Aug, 2019 - Present

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6 years, 2 months

Foxie Ventures

Aug, 2019 - Present

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6 years, 2 months

I work part-time for this mobile game developer company. I do answer queries and help the players solve any issue that they encountered.

Aug, 2019 - Present

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6 years, 2 months

Data Entry Specialist

Nov, 2015 - Present

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10 years

Broward County Clerk of Courts

Nov, 2015 - Present

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10 years

I am working part-time in this company, managing complainant and plaintiff information.

Nov, 2015 - Present

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10 years

Customer Service Representative

Feb, 2019 - Jun, 2021

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2 years, 4 months

Singulart

Feb, 2019 - Jun, 2021

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2 years, 4 months

Customers from here most love to buy art such as paintings. I am answering any questions about the painting information that they would want to buy.

Feb, 2019 - Jun, 2021

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2 years, 4 months

Certifications

P

Preferred Freelancer Program SLA

US English - Level 1

US English

Data Entry

Data Entry

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