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$8 USD / hour
Flag of PHILIPPINES
cebu city, philippines
$8 USD / hour
It's currently 9:42 PM here
Joined November 12, 2019
0 Recommendations

Jenneth Marie P.

@jennethmarie

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$8 USD / hour
Flag of PHILIPPINES
cebu city, philippines
$8 USD / hour
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Customer Support -Virtual assistant

I am an enthusiastic, cheerful, reliable, and very hard-working individual who has worked roughly 8 years of giving professional, efficient, and high quality to different call center agencies. I am very skilled in communicating with clients over the phone, chat, and email. I also work best with administrative tasks. I possess the skill of being very result-driven to make sure I deliver the best results. I always finish tasks on time. I am very eager to learn new tools and acquire new skills that may help to get a job done successfully. I can work efficiently under pressure. I can work with very little supervision. I always do my best at anything I am tasked to do. I look forward to working with a team with high enthusiasm and in the industry where I can show my best ability.

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Experience

Customer Support Virtual Assistant|

Network for Good
Jan 2020 - Present
● Gives phone support and email support for donor and nonprofit organization for a company that is offering SAAS ● Address donation concerns for Donors ● Helps nonprofit with donation disbursement process for Nonprofit ● Assist nonprofit with their donations pages designs (fundraising software, auctions and live events)

Ecommerce Chat and Email customer support

iherb.com
Dec 2019 - Nov 2020 (11 months, 1 day)
*Worked directly with customers via e-mail, phone, chat, social media, and MarketPlace *Worked with warehouse and/or logistics partner companies to resolve inquiries & exceptions *Handle and resolve customer complaints *Record customer contacts: comments, details, and action taken *Process RMAs *Review Product Reviews to ensure meeting guidelines *Escalate customer issues as necessary for timely resolution *Meet and maintain Quality, CSAT and Productivity Expectations

Phone Banker

CSR | Synchrony Financial Services Philippines Inc
Sep 2018 - Oct 2019 (1 year, 1 month)
Assisted clients of store credit card in their account concern

Education

Bachelor of Education in Special Education

University of San Carlos, Philippines 2008 - 2011
(3 years)

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