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$15 USD / hour
Flag of INDIA
hyderabad, india
$15 USD / hour
It's currently 12:25 AM here
Joined July 30, 2021
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Ali R.

@genodude675

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$15 USD / hour
Flag of INDIA
hyderabad, india
$15 USD / hour
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5 years of experience in customer support

A highly motivated and growth oriented professional with over 5 years of experience in business operations, stakeholder, project management and global core business customer support. Adapt with complex product/process information and the ability to adapt to rapid changes in the product, process and workflow. My professional experience so far has equipped me with expertise to work towards achieving company wide goals and contribute to impactful results in performance, process developments and customer usage, engagement and experience. Possess the ability to work independently in making timely decisions and taking appropriate action while demonstrating integrity and attention to detail. Skilled at problem solving, collaborative team work and to effectively communicate with all stakeholders using independent judgement.

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Experience

Content Research Specialist

Kaarmic Education
Feb 2021 - Jul 2021 (5 months, 4 days)
Working on curating innovative and easy learning online content to bridge summer learning loss for the Social Welfare Residential Students of Telangana.

Senior Associate

Amazon India Pvt LTD
Aug 2020 - Jan 2021 (5 months, 1 day)
Responsible for providing internal support for Amazon USA employees across multiple support channels (phone calls, live chat and e-mail) in compliance with existing internal policies and process.

Community Operation Specialist

Uber India Pvt LTD
Oct 2016 - Jun 2020 (3 years, 8 months)
Operations Specialist for Uber for Business for multiple support channels (email, live chat, messages, in-app) global support on a B2B scale for 8 quarters and then assisted riders of the SENA region. Worked on multiple projects along side daily production for Content, Investigating fraud, Process and product development.

Education

Bachelors of Business Administration (BBA)

Osmania University, India 2012 - 2015
(3 years)

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