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$6 USD / hour
Flag of PHILIPPINES
national capital region, philippines
$6 USD / hour
It's currently 4:58 PM here
Joined April 30, 2016
0 Recommendations

Dandreb F.

@Dflor25

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$6 USD / hour
Flag of PHILIPPINES
national capital region, philippines
$6 USD / hour
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Service Desk Specialist, Life Coach and Athlete

I have a solid background in BPO and has been proficient in different departments like customer service, technical support, sales, email and chat. I am persistent in understanding new knowledge and does not give up easily, I am a goal setter and achiever, making sure that I don't just pass the key metrics but exceeded it. I am a quick learner and make use of my time in reading and learning new skills. I can easily adopt on changing environment and can work with minimal supervision and I always try new skills for my advantage.

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Experience

Senior IT Help Desk Analyst

UnitedHealth Group
Oct 2012 - Mar 2016 (3 years, 5 months)
Assists internal clients about hardware, application and networking issues over the phone and remote desktop. Worked as a Site Champion helping newly trained analyst through call listening with me. Worked as a Site Coach helping the training department in evaluation newly trained analyst on their newly acquired skills and helped co-workers by providing them timely feedback and coaching sessions. Worked as a SME helping agents on their calls by providing them knowledge article to follow.

Technical Support Consultant

SiTEL Philippines
Jun 2011 - Oct 2012 (1 year, 4 months)
Under general supervision, in a 24/7 in-bound call center environment, provide technical and network problem resolution to end-users (customers). Solutions include, but are not limited to uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, and power cycling equipment and assisting with navigating around application menus. Worked a POC Revenue Generator Mentor for the team, providing assistance on how to sell services and warranty to HP customers

Customer Service Advocate

TELUS International Philippines
Jun 2007 - May 2011 (3 years, 11 months)
Worked as customer service, technical support, sales adviser, chat assistant, email representative, game analyst and financial adviser.

Education

Information Technology

Pamantasan ng Lungsod ng Pasig, Philippines 2002 - 2008
(6 years)

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