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@CMDP
Flag of Canada Toronto, Canada
Member since October 18, 2012
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CMDP

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A bilingual communications specialist, with experience in translation and transcription services in a variety of public and private sector roles. Focus on client satisfaction and attention to detail.
$30 USD/hr
2 reviews
3.9
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 50%Repeat Hire Rate

Portfolio

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Experience

Translator

Nov 2007

This role includes the translation of marketing materials, presentations, client communications, press releases, financial statements and Web material for the various subsidiaries of CI Financial (CI Investments Inc., Assante, United Financial). While mainly completed from English to French, translations are also required from French to English. Most recently filled the role of co-manager during a maternity leave to edit and assist in liaising with internal and external providers and clients.

Bilingual Client Services Team Leader

Nov 2005 - Nov 2007 (1 year)

This role focused on responding to telephone in-depth inquiries from clients and financial advisors to provide account-related or procedural information. Other duties include resolving escalated calls and supervision of a team of eight representatives in areas such as product knowledge, training, coaching and telephony monitoring.

Bilingual Transcriber

May 2003 - Nov 2005 (2 years)

? This role involved the reporting and transcription of parliamentary debates and committee meetings for the Legislative Assembly of Ontario.

Education

B.A. - Second Language Teaching and Learning

2000 - 2003 (3 years)

Canadian Securities Course

2005 - 2006 (1 year)

Certificate in Professional Translation (English - French)

2004 - 2006 (2 years)

Qualifications

Professional Translation (2006)

University of Toronto - Continuing Studies

This certificat was awarded following the successful completion of a course on Professional Translation for French and English.

Certifications

  • French to English Translation
    100%
  • UK English 1
    93%

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