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$8 USD / hour
Flag of PHILIPPINES
cebu city, philippines
$8 USD / hour
It's currently 12:38 PM here
Joined October 6, 2016
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Christian Denel G.

@chrisdenel

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$8 USD / hour
Flag of PHILIPPINES
cebu city, philippines
$8 USD / hour
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Customer Service/Technical Support/Product Specialist/Escalations Officer/Fraud Analyst

As a brief background, majority of my working years have been dedicated to the BPO/Call Center Industry. Having experience with a variety of accounts from computer software & hardware, technical support for printers, and banking as well as assuming different roles such as Customer Service Rep., Technical Support Rep., Escalations Officer, Product Specialist and Fraud Analyst give me an edge with knowledge, responsibility and flexibility with taking on tasks and challenges. Prior to that, I engaged in freelance sales of general merchandise, clothing, car accessories & performance parts, and buy and sell 2nd hand/used cars. I also have experience working for our business as a Managing Partner for a Water Purification and Refilling Station performing all around roles such as supervision of employees, payroll, marketing and sales, orders, customer concerns & complaints, plotting logistics, delivery schedule and routes, tracking & inventory, purchasing, and quality control.

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Experience

Risk Management / Fraud Prevention Specialist

Upwork Marketplace Operations
Aug 2014 - Mar 2016 (1 year, 7 months)
Monitor and review both client and freelancer accounts for possible fraud. Handles investigation, verification and background checks. Takes appropriate action on account - account hold, freeze funds, block/terminate account. Refund to client / Push or release funds to freelancer - pending outcome of investigation. Communicates to client/freelancer via Zendesk ticket/email. Communicates and coordinates with other internal departments on status and action taken on account.

Telephone Banker I - Consumer and Community Banking

JP Morgan Chase & Co.
Oct 2013 - Apr 2014 (6 months, 1 day)
Assist customers with their accounts. Account inquiry, status and balance. Funds Transfers. Wire transfers. Check book orders, statement requests, tax and other financial documents. Lost or stolen debit cards - order, replacement and activation. Online and mobile banking concerns, assistance, and troubleshooting. ATM and branch location, withdrawal, deposits and other concerns.

Tier 3 Technical Support Rep - Key and Special Accounts

Lexmark Research and Development
Apr 2011 - Apr 2013 (2 years)
Inbound calls – key/corporate accounts & coordinate with IT/helpdesks needing assistance to resolve printer issues & questions regarding specs, process, procedure, & entitlements. Inbound calls - onsite engineers needing assistance on parts installations, repairs & other issues. Diagnose & determine OS, software, hardware failures or software solution issues. Remotely access client's computers. Schedule engineer onsite repairs. Email support and tickets.

Education

IT - Computer Science

Philippines 1997 - 2001
(4 years)

Business Administration

University of San Carlos, Philippines 1995 - 1997
(2 years)

Management of Financial Institutions (MFI)

De La Salle University, Philippines 1994 - 1995
(1 year)

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