Carla P.

I have experience in Financen and Human Resource Operation. Below you have my main responsibilities during my carreer: Manage temporary movement of an employee from one country to another. Alignment of Latin America to the global process Provide local benefits for local employees Operational & People management; coach and support to leverage individual performance and results Ensure high Client Satisfaction Level, SLA achievement (quality & productivity) Delivery Excellence & Continuous Improvements focus Support in pre-audit, payments, accounting, process and controls and corporate card process; Budget control Define and monitor action plans implementation Interaction with Global Team to align LA operation with Global Process Corporate audit Focal Point Create and validate process documentation (desk-procedure, SOD, flowcharts and narratives) Perform compliance and SOX testing Define and implement action plans Responsible for SLA and metrics calculation