Arlene E.

## BIO 20+ years experience in the area of communication. Well versed in technical writing and transcription, office management, business instruction, marketing, human resources and client relations. Writing skills are not limited to the technical focus as I have written numerous creative pieces and I am currently in the process of publishing a book. NOTABLE ACCOMPLISHMENTS: • Developed, compiled and published marketing material for a publicity campaign for LifeHelp, a diabetes education and cholesterol management program. • Medical editor for 20+ years specializing in technical editing/writing for ASCO lectures. • Department Manager overseeing the production of 13 employees. Served as mentor, recruitment, training, and division of work, personal production and QA. • Medical transcription Instructor. Responsible for multiple student instruction in medical terminology, anatomy and physiology, surgical procedures, disease processes and transcription lab. • Diabetes education/cholesterol management specialist for LifeHelp. • Responsible for Patient Liaison, Customer Care, patients and program initiation, scheduling, billing, and marketing including but not limited to creating and distributing marketing materials. • Knowledgeable in wide variety of software applications: MS Word, EXCEL, authoring tools, Publisher, various Internet apps, etc. Proficient • Develop procedures and standards for creating technical product bulletins and installation/maintenance manuals. • Interface with all departments’ heads to acquire needed information for documentation. • Assist company personnel with learning productive techniques for using computer software and hardware. EMPLOYERS Future Net, Monrovia, California - Medical Transcription Editor Kindred Hospital, Medical Transcription Department Manager Heart & Vascular Institute, Administrative Assistant- LifeHelp division. Edutech, Medical Transcription Instructor Suncoast Medical Dictation, Medical Transcription Specialist Transcription’s Limited, Office Manager EDUCATION Lehigh County Community College, Schnecksville, PA, AA Business Administration I am currently writing a book for publication in the Fall. ## Area of Expertise Writing. Transcription (Medical/Legal) Audio and video transcripts. Organization. Administrative Assistant