Mr. Arun C. Profile

0.0

(1 review)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$15 USD / hour

mumbai,

india

$15 USD / hour

It's currently 12:20 AM here

Joined March 17, 2016

0 Recommendations

Mr. Arun C.

@aruncoutinho

0.0

(1 review)

0.0

$15 USD / hour

mumbai,

india

$15 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

Recruiter / Talent Sourcing

Have an overall experience both in customer service and recruitment. Have Hired candidates both at the IT and Non-IT Level by hiring candidates globally.

See all Windows Developers in India

Contact Mr. Arun C. about your job

Portfolio

4943978

* Adept in managing the wide spectrum of tasks including team handling, project management & accomplishment, maintaining productivity, providing customer service, training etc.
* Well versed in managing, motivating and leading teams towards running successful business process operations.
* Committed to deliver a high quality product, adhering to standards along with project reporting.
* Strong abilities in achieving service delivery and process targets with excellent communication and strong interpersonal skills.
* A motivated and diligent team player utilizing excellent team dynamics, business acumen with strong analytical mind-set.

Customer Support Expert

4943978

Customer Support Expert

Reviews

Changes saved

Showing 1 - 1 out of 1 reviews

Filter reviews by:

0.0

$5.00 USD

Project for Mr. Arun C.

The project is not completed according to the dispute

+1 more

Vamsi K.

@codinglogics

•

5 years ago

Experience

Xoriant Solutions Pvt. Ltd

Sep 2012 - Present

Working on tickets based on issues with regards to Egnyte software Netgear and VMware Integration. Troubleshoot issues with regards to installation synchronizing data movement and permissions issues. Coordinate with the Engineers with regards to priority tickets and updating the progress of the issue on a conference phone call by using a Zira Ticket. Recreating test environment and adhering the issues to engineers and testing it.

Crossover for Work

Feb 2018 - Aug 2018 (6 months, 1 day)

As an L1 Support Representative, was trained on 11 different products. The support provided was for products like Prologic, DNN Software, XO support, Skyvera, Knowledge Marketing, EPM Live, Engine Yard, Everest, First Rain & ObjectStore. Escalate tickets to L2 if the issue was beyond the L1 boundaries. Tickets were logged using Zendesk and if it needed attention by the Engineers, we would raise a ticket in Jira and follow-up with the updates.

LRN

Sep 2016 - Aug 2017 (11 months, 1 day)

Effectively managng inbound and outbound customer calls. Address and resolve customer product complaints empathetically and professionally. Gather and verify all required customer information for tracking purposes using Jira. Refer unresolved customer grievances to designated departments for further investigation. Perform tests with regards to new releases and upgrades done on the sites. Help partners with 3rd Party Courses to be launched on our LMS.