Issara A.

• Monitor and focus on sale and merchandise operation and customer service management • Maintain daily operation of department. • Manage and improve subordinates’ performance regarding customer service manner to ensure customer satisfaction. • Supervise and evaluate retail subordinates within department. • Dealing with customer complaints and enquiries at retail store, via e-mail and telephone. • Develop good relations with customers and suppliers in order to create trust and promote the company image. • Analyze and report sale performance, problems and solutions to store manager and Japanese manager. • Manage the marketing plan in order to meet sale target monthly and annually. • Raise interesting special product promotions as well as book released party. • Coordinate with external companies about new arrival promotions and events. • Coordinate with internal departments such as Sales cooperation, Accounting and Logistic Center. • Negotiate with local and oversea suppliers for good benefit