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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
It's currently 1:11 AM here
Joined August 28, 2018
0 Recommendations

Aj T.

@ajqtrinidad28

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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
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Virtual Assistant-Customer Service

Skilled in developing and maintaining efficient and confidential administrative support to ensure smoothness of office operations. Background includes experience in handling complex electronic filing systems and managing data entry duties by employing high speed typing skills. Committed to meeting deadlines by taking into account appropriate time slicing duties. Focused on providing clients with project support by efficiently indulging in online research work and providing information based on facts. Adept at preparing slideshows and presentations to assist clients with their business needs. Competent at setting up and managing social media platforms such as Twitter, Facebook and LinkedIn to increase the company’s social media presence.

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Experience

Subject Matter Expert

Convergys Phils. Inc.
Oct 2010 - Jan 2016 (5 years, 3 months)
Assists with one on one coaching, side by side monitoring, and call listening. Sending daily progress and improvement reports to Operations. Conducts updates to newbies and tenured agents. Collaborate with team leaders on how to effectively improvement agents’ performance. Create development training materials. Attend weekly meetings with Operations Manager. Monitor agents’ daily average holding time.

Education

French Language

University of the Philippines, Philippines 2016 - 2017
(1 year)

BS in Architecture

Technological University of the Philippines, Philippines 2005 - 2009
(4 years)

Qualifications

Admin Skills

Training
2018
• Transaction Coordination Process. • Appointment scheduling. • Managing all the forms that need to be completed during a real estate sale. • Completing all pertaining documents. • Trained with the following client tools: ▪ DOTLOOP ▪ KW EEDGE ▪ Vulcan 7 ▪ BRIVITY ▪ Team Leads ▪ Cole Realty ▪ Follow Up Boss ▪ Commission Inc. (CINC) ▪ Google Calendar ▪ Boomtown ▪ SalesForce ▪ Top Producer ▪ Contactually ▪ Kunversion ▪ Top Producers ▪ Seize The Market ▪ Market Leader Professional ▪ Wise Agent

Marketing Skills

Marketing Training
2018
Social commerce. Email marketing. Online branding. SEO: (social search) optimization, aimed at improving search results. Monitoring: online media, information sources and social channels. Social Media Marketing. (Facebook, Twitter, Foursquare, YouTube, Instagram, etc.) Content optimization and stimulation, improvements within the website structure. Developing and launching a mobile version. Creation and generation of online sales opportunities. Support

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Certifications

preferredfreelancer-1.png Preferred Freelancer Program SLA 1 87%
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