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Virtual Assistant - Email Support - $5 per lead plus potential bonus
“The project is not completed according to the dispute”cosmopolita 10 months ago
Business Wireless Technical Support, Telecommunications ServicesNov 2007 - Oct 2014 (6 years)
Supported all product types for end-users with large business account clients by answering telephone, written, or internet-based inquiries of technical nature. Analyzed problems with wireless equipment, software applications, and network performance, identifying problem root cause and recommending corrective action. Assisted with new employee on-boarding by orienting, training, and supporting department staff.
Administrative / Clerical AssociateFeb 2007 - Oct 2007 (8 months)
Processed returned checks (internet message, paymentech, check velocity), and credit card denials, reversals, ACH transactions, and charge backs by contacting customers regarding returned checks, processing mail, and scheduling payment letters.
Administrative Assistant, Automotive and Parts ManufacturingJun 2006 - Dec 2006 (6 months)
Supported operations team by filing documents, answering phones, arranging work orders, checking status of purchase orders and compiling installation guides.
Call Center Associate, FFP GlobalFeb 2006 - Jun 2006 (4 months)
Provided customer service support to clients, documenting orders from AT&T, Yahoo, Nevada Tourism, Key San and High Speed Internet.
Customer Service / Level 1 Technical Support, Telecommunications ServicesJan 2005 - Jan 2006 (1 year)
Answered high-volume of customer calls, resolving billing and sales issues, and troubleshooting equipment and technical issues.
Administrative Assistant / Human ResourcesJan 2001 - Apr 2005 (4 years)
Scheduled appointments with potential clients, filed documents, handled enrollments, Food Program and accounts payables. Created contracts and termination letters, supporting Human Resources function of center. Prepared meals and activities, and scheduled field trips and daily activities, updating events calendar on consistent basis.
Retail Associate, Merchandise and Customer AssistJun 2000 - Dec 2003 (3 years)
Performed merchandise markdowns, set sales ads and supported stockroom, ensuring inventory organization and display met company specifications.