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Project for aepaul12
“I will have no hesitation in asking aepaul12 to help me with subsequent projects. His research was exceptional and was presented to me in an easy to read manner. aepaul12's timing and communication was excellent. You will definitely not be disappointed if you hire aepaul12 for your next project.”julie60 2 years ago
Write an eBook
“Antony professionalism and quality of work second to none. His expertise in cooking and recipes shows in the intricacies of his work. Highly recommended. I look forward to working with him again.”natalieandlola 2 years ago
Help me transcribe something
“A very good job and a high professionalism. He did a project on time and put lots of efforts to deliver without a flaw. Excellent communication as well. Will hire again.”bettyblue254 2 years ago
Write an eBook
“I hired aepaul12 to write an ebook for me. He communicated with me very professionally, and in a very timely manner. All his work was well done, amazing and in a short time span. A joy to work with and would definitely re hire for future projects.”WillowTalon 2 years ago
Write a Book
“Thanks Antony ! you did a great job !”Ronnietankl 2 years ago
Project for aepaul12 -- 3
“As usual, Antony exceeded my expectations. Outstanding work ethic. I highly recommend him for any writing or research projects.”arnavhossain2015 2 years ago
AM - OperationsMay 2012 - Nov 2012 (6 months)
Managed a team comprising of 120 researchers, handled by 2 Team Leads and 5 assistant team leads. Ensure Service Level Agreements (SLAs) for the process are met as agreed with the business partners.
AM – Operations – INBOUND VOICE.Apr 2008 - Mar 2011 (2 years)
Handled a team of 15 Banking Advisers for HSBC Customer Based in UK. Was responsible for handling different queues on Banking Domain
TL- Ops : Level(3) CommunicationsJul 2007 - Mar 2008 (8 months)
Managed a team of 20 process executives, was responsible for training the new recruits and monitor their performance. Provide guidance and feedback.
TL - Ops : BT - In bound VoiceApr 2003 - Feb 2006 (2 years)
Independently managed a team of 20 process executives. Responsible for mentoring team members so as to work out an achievable performance strategy.
e-Customer ConsultantFeb 2001 - Feb 2003 (2 years)
Worked on both Voice & Non Voice Based processes. Have worked for some of the best Clients based in US.
PGDBA, St.Joseph\'s College of Business Administration, Bengaluru2002 - 2005 (3 years)
BHM - Bachelor of Hotel Management1996 - 1999 (3 years)
e-CRM (2001)National Institute of Information Technology, Bengaluru, India
This course was primarily focus on improving Customer/ Client Relation Management. All the Aspects pertain to CRM was covered, had on Job Training exposure and was certified as e-CRM Professional after successfully completed the requisite examination.
Preferred Freelancer Program SLA94%
US English Level 185%
UK English 178%
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