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Media Designer / OwnerJan 2010 - Sep 2014 (4 years)
I have operated a media design business locally in Jamaica for five years. I have extensive experience doing business identity designs and media creation for both print and web. I started Voyce Multimedia in 2010 as a Media Designer and owner. The last four years have seen me working with multiple clients with varying requirements. This have allowed for the growth of a good media design skill set from these experiences.
Helpdesk AssociateMar 2006 - Dec 2014 (8 years)
I have worked at vistaprint for almost nine years in various positions transitioning from a customer service rep to our specialized Global Partnership support team that handles high valued accounts . In 2009 i was promoted to a Helpdesk Associate where my daily functions covers the following: Escalations management. Technical troubleshooting for print and process related issues. Advance support for Website and Social media marketing products. Analysis and reporting of issues and trend to front-line customer support and engineering and manufacturing teams. Advance document design support for customer care agents. Payment escalation issues fraud management and fraud reporting.
Customer Care RepNov 2004 - Mar 2006 (1 year)
At NARS I function as a customer care agent working for two years on their SPRINT Telecom accounts. My core responsibilities at that time covers service activation customer care and bill collection.
High school Certificate1989 - 1992 (3 years)
CXC (1992)Caribbean Examination Council
English Language Grade 3 Agricultural Science Grade 3 Principles of Business Grade 2