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Dilli Babu Palani

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Results oriented professional with more than 7 years experience in life science operations, proven ability and effectiveness in Bibliographic data management. Experience accompanied by pursuing part time Mechanical Engineering in SRM University, Chennai, Tamil Nadu, India. Thomson Reuters: October 2007 – Till present. THOMSON REUTERS (KPO) - India Junior Analyst October 2007 – March 2010 Analyst April 2010 – September 2010 Process Lead September 2010 – October 2011 Expert Process Lead (SME) November 2011 – Till Date Working for world's leading source of intelligent information for businesses and professionals. Managed all Bibliographic data management and providing researchers with the intelligent information, services, and tools needed to make the fast, informed decisions that lead to major breakthroughs.
$3 USD/hr
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Experience

Expert Process Lead

Oct 2007

I Maintain effective and up to date training / refresher training critical documents Help system updates Own and keep the Knowledge management system updated at all times Own the clarifications process Design & Own the “Quality super audit” & “Queries audit” process Own the policy simplification projects for all processes Design and own weekly VOC analysis

Education

B TECH

2011 - 2015 (4 years)

Certifications

Green Belt Six Sigma (2015)

Thomson Reuters

My Project is to identifying the Root Cause for Auto References in terms of Technology Errors and to improve the same

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