Eryka S.

• Proficient in MS Office and Google Applications • Expert in customer correspondence via voice calls, email and live chat. • Worked with various CRMs • Possess evaluating and coaching skills • Ability to create a detailed process improvement plan documentation, quality guidelines and training manuals. • Can write focus articles and press releases • Possess multi-tasking skill , highly organized and have keen attention to details • Can do data-entry, data mining and extensive internet research • Experienced in competition research and in-depth product analysis • Knowledgeable in Amazon keyword and listing optimization.