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madinah, saudi arabia
It's currently 4:01 AM here
Joined August 8, 2016
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Abdulelah F.
@CoderZeroness
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madinah, saudi arabia
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Programmer & Tech-Support Specialist
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Experience
Programmer & Tech-Support Specialist
Feb 2021 - Apr 2022 (1 year, 2 months)
- Handle Office 365 licenses
- Help clients over the phone navigate through problems
- Manage user accounts and workstations through the Active Directory
- Provide clients step-by-step instructions to accomplishing tasks by email
- Read and understand IT tickets, diagnose the workstations, identify the problems and resolve them
- Resolve technical issues in a timely manner and escalate the ones not in the SLA
- Streamline a wide range of tasks via scripts or Windows utilities
Computer Operator
Mar 2019 - Jan 2021 (1 year, 10 months)
- Archived and loaded users' work data on an ad-hoc basis
- Attended to technical issues communicated via a support ticket system
- Automated some repetitive tasks with scripts
- Formatted computers, removed unnecessary features from them, and installed the programs specified in the guidelines
- Set up, configured, and fixed printers and scanners
Education
Bachelor of Information Technology
(6 years)
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