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Member since July 3, 2016
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Currently working for one of the UK's leading Network Providers as a Service Experience Analyst overseeing the performance of the network, doing my best to deliver consistent service through prediction of outages, fast responses and accurate communications to the tens of millions of end users. I'm compotent both in the realms of data analysis, cellular analytics, networking and ITIL/ITSM. I've previously worked for Samsung in their email, webchat and inbound departments as a Tech Support agent consistently achieving top place in my team over various KPI's and maxing the work rate via efficiency. I've also a BSc in Business Information Technology and a FdSc in Computing Systems and Networks. Please take a look at my LinkedIn for more specific information on my credentials: [login to view URL] Thanks! Whatsapp: 07470960098 Email: /
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SEMC Analyst

Jun 2016


Email Agent

Nov 2015


Webchat Agent

Nov 2015 - Jun 2016 (7 months)


Inbound Agent

Sep 2015 - Nov 2015 (2 months)


Market Research Interviewer

Feb 2012 - Jun 2015 (3 years)



BSc Business Information Technology

2013 - 2015 (2 years)

FdSc Computing Systems and Networks

2011 - 2013 (2 years)


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