The responsibilities will be:
To travel to site and assist in general troubleshooting related to Desktop, Laptops, Printers and Network devices.
To own issues and provide fix or workaround to normalize business operations.
To update tickets with details of work performed on the ticketing system.
Prepare detailed report of activity performed at client location and update the same on systems.
Install software as per the instruction or general guidelines.
Manage configuration changes of all IT assets.
Fix issues related to Windows 8 / 10, MAC OSX, Outlook, Wi-Fi, Printers, Routers, Hard-drive, logins, software, Office 365, or any IT relevant issues as requested by end user.
Setup mobile devices and configure the same as per user’s needs.
Assist technical teams in managing and fixing data-centre issues.
Provide remote assistance to users.
Operating System (Installation and Management): Windows 8 / 10, Linux, MAC – OSX 10.4 and above.
Email Systems (Configuration and Management): Outlook of Windows and MAC – OSX.
Printers (Fixes, Ink Replacement): MFD Printers (Xerox, HP, Kyocera, Fujitsu), stand-alone printers, etc.
Software (Installation and Troubleshooting): Office 365 Suite, Visual Basic, Active Directory, MS Exchange, Virtual Box, iTunes, Anti-Virus (McAfee, Norton) etc.
User Management: Active Directory, Windows Credential Manager, MAC User Management.
MAC -OSX Utilities.
Security: Bit locker, Key chain, anti-virus, defender, firewall, proxy, etc.
Ticketing Tools: ITIL compliant ticketing tools like service-now, remedy, manage engine, etc.
At least, working knowledge of switches, routers, cables, firewall and access points.
Knowledge of MS DOS and Linux commands to operate OS.
Knowledge of BIOS and Drivers troubleshooting.
Deployment of Office 365 setup.
Knowledge of European Language (French)
MCSA / MCSE (Windows 10 / Office 365 / Active Directory / Exchange, etc)
CCT / CCNA or above (Datacenter / Routing and Switching)
ACMT or above.
ITIL V3 – Foundation