Hi
Thanks for sharing your requirement here at freelance, I will be more than happy to help you. Let me share my expertise with Telemarketing, Customer Support, Customer service,Data entry and call center.
I am an energetic, experienced Telemarketer with 4 years in fast-paced customer service and call center environments having worked at The Unilever Company Limited. I am personable and professional under pressure, skilled in exceeding sales goals and company expectations, persistent, friendly and a savvy negotiator.
I engaged in;
Telesales
Email and letter writing
Proficient multitasking
Exceptional communication
Fluent in English
Accomplishments
Consistently exceeded daily sales targets with an average of kshs. 0.5M.
Maintained low return rate of 4-5% month to month.
Earned Top Performer Award 5 times.
Responsibilities.
Cold and warm called clients in support of numerous customer accounts to sell services and merchandise.
Built immediate rapport with clients through friendly and engaging attitude.
Expertly overcame objections and secured agreements.
Developed new telemarketing scripts that effectively increased success rate by 20% and were adopted by department.
Assisted management with scheduling, training, and quality assurance.
Answered inbound customer calls.
Provided product information, facilitated customer service and payment issues, and made sales.
Processed up to 300 customer orders per day.
Escalated calls for customer service, show support, and on-air discussions.
Worked with production staff to obtain answers for customer questions.
Trained new representatives on call procedures and how to build rapport with customers to close sales.
I can start with your project immediately and let me know if you would like to discuss anything further with me.
Thanks
Beatrice Kariuki