Remote Receptionist, Inbound & Outbound Call Center and Appointment Scheduler

Completed Posted 5 years ago Paid on delivery
Completed

We have a home inspection business that focuses on inspecting a home for electromagnetic fields from power lines and cell phone towers. We currently use a Google Voice number as our main phone number and have a subscription to Microsoft Office 365, which gives us access to Microsoft Bookings and Microsoft Invoices. I would like to find someone who can answer calls, schedule appointments (by inbound and outbound calls), send invoices and answer basic questions from customers by phone or email. At first, this position may only result in a couple of hours of work per week, but the volume will increase once we begin marketing. Here are more details:

1. Answer our inbound calls on Google Voice during U.S. Central Time business hours (approximately 8 a.m. to 5 p.m.). As we only receive a few of calls per week, I will only pay for the time you are actually on the phone speaking with a customer or responding to an email. We will not be paying for the hours that the phone is monitored, so this project will need to be for someone who regularly handles calls for other customers or is just generally available during these times to take calls. The volume of calls and work will increase as we begin marketing our services. If you miss a call and receive a voice mail, you would call the customer back, so this will require outbound call capability also.

2. To Schedule an appointment with a customer, you will receive a login to a special Office 365 account that will give you access to Microsoft Bookings to book the appointment and Microsoft Invoices to send an invoice to the customer to reserve the appointment.

3. You will also check appointment requests on the email account that you will be given access to and call or email the customer to set up the appointment.

4. You will be given a list of Frequently Asked Questions that you will use to answer initial customer questions.

You must have excellent oral and written English skills. We are looking for a highly motivated freelancer to join our team!

Call Center Customer Support Telemarketing Telephone Handling Virtual Assistant

Project ID: #17598892

About the project

48 proposals Remote project Active 5 years ago

Awarded to:

VOTIKO

Hi we are expert in inbound and outbound support service. we can help you with daily solid appointments Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarket More

$10 USD / hour
(17 Reviews)
5.1

48 freelancers are bidding on average $15/hour for this job

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Remote Receptionist, Inbound & Outbound Call Center and Appointment Schedu More

$15 USD / hour
(104 Reviews)
8.8
genessamaecuteng

Greetings, I have reviewed your post and I am confident that I am the right fit for the said position. I am very well trained and experienced in Inbound and Outbound Calling, Appointment Setting, Email and Chat Sup More

$11 USD / hour
(27 Reviews)
7.0
craigsboss

Good day, I am a professional virtual assistant. I have been working for a Credit Repairing firm for last 3 years in USA and doing the same things you need. Like receiving inbound calls and book schedule for client More

$13 USD / hour
(15 Reviews)
6.7
hebathomas

Dear potential client I understand that you are looking for a superb customer service rep to become apart of your awesome team. I am the most suitable person for the job because I have over 7 years experience in the More

$25 USD / hour
(24 Reviews)
6.0
InternationalBPO

Hi we are expert in inbound/outbound telemarketing and appointment setting. we can help you with daily solid appointments. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to p More

$10 USD / hour
(8 Reviews)
4.7
tarif2232

Dear Sir, Happy to see you posting such a great job here. I am really interested to work in your project as it really matches with my past work experiences. I am fluent in English with the neutral accent. Please try m More

$16 USD / hour
(4 Reviews)
4.0
kash2710

Hello Sir, I have got more than 10 years of experience in customer handling via chat,email and phone and have worked with companies like HP,IBM ,Dell and wipro. I had been working as a freelancer since last 6 years More

$13 USD / hour
(7 Reviews)
3.4
Cherlyngo

I have 9 years of experience in customer service calls, data entry and email response. I am a new freelancer. I can start at 6/hour and Im very much willing to be trained.

$16 USD / hour
(1 Review)
2.7
yourvirtualworld

I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit More

$11 USD / hour
(1 Review)
2.4
jitendras179j

It's straight and simple - what sets us apart is the years of expertise in this field. One of our Major strength is Virtual Assistance. My team will ensure all the workflow is better paced up and regularly done. We exp More

$19 USD / hour
(0 Reviews)
0.0
naushadjrjtec

JRJTEC would like to introduce ourselves as comprehensive recruitment services runned by highly experienced and qualified Subject Matter Experts (SME) of various technologies Relevant Skills and Experience I have own More

$15 USD / hour
(0 Reviews)
0.0
TamannaRaj

Hello sir, I've already worked for the projects of this kind. Also I've been worked as a virtual assistant and did well, please award me with the project, I'll not disappoint you.

$13 USD / hour
(0 Reviews)
0.0
ektagupta08

Professional telemarketer Relevant Skills and Experience Telemarketing, internet marketing, lead generation, sales

$19 USD / hour
(0 Reviews)
0.0
nhadzso

To whom it may concern, Good day! I am applying for this position posted on this site. The key strengths that I possess for success in this position include: I have been a Project officer of an Australian E More

$12 USD / hour
(0 Reviews)
0.0
danosobrian

When I read your job posting I smiled from ear to ear because it was as though you had written it with me in mind. I know that I am the best candidate for this role because I have 8 years of exceeding my sales goals, i More

$19 USD / hour
(0 Reviews)
0.0
ecm8027

I can handle both inbound calls and also Outbound calls , I can manage the account with out any problems and can discuss the payment option here as well, I do a part time project at the moment during EST and its mainly More

$13 USD / hour
(0 Reviews)
0.0
mergomcam

Joven, educada, buena para atender teléfono. Con bueNa voz. Habla castellana

$19 USD / hour
(0 Reviews)
0.0
anaeiram

Good Day. I would like to express my interest in applying for the position of Appointment Setter as was recently available in your company. I have strong communication skills, driven, outgoing and energetic attitude, a More

$14 USD / hour
(0 Reviews)
0.0
christineortega1

Dear Employer, My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized pro More

$19 USD / hour
(0 Reviews)
0.6
bennychuks99

Good day, I’ve read the project’s description over and over again,hence, I’ve concluded that I can deliver efficiently. I have more than 2 years experience with the skill of telephone handling. All I nee More

$15 USD / hour
(0 Reviews)
0.0