Hi,
At first, unable to send resume and a voice recording answering why should you hire me? as freelancer.com doesn't allow any service provider to attach any kind of file with their actual proposal.
Secondly, we are a well reputed IT company with an in-house team of 8+ years experienced professionals.
All our professionals have worked with several BPO companies and provided support services for wide range of process including technical and non-technical both via emails/tickets/live/chat/phone. All of them can speak and write fluent English and also are well versed in assisting potential or existing customers/clients before, during and after a purchase of product and service with their relevant questions and suggesting information about other products and services as well. Great expertise in orders processing, handling & managing refund, shipping and tracking cases as well.
Apart from this, the best practice we do is that we do log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. Later, we do request to the concerned person to make us available with answers of saved questions or allow us to provide logical reply to gain regular business and to satisfy customers and maintain company reputation.
To ensure, we are the right & best service provider, we are also ready to give you a trail run.
Any query, please do message us.
Thanks.