I am writing to express my interest as a Customer Support executive with your company. With 10 years of experience providing exemplary Customer Service, Client Relations and Sales Manager, I am confident that with my skills and work background will make me the best candidate for this position.
I have a vast experience in managerial and administrative task, providing excellent customer service, technical support and sales support both B2B and B2C consumers.I have several experience with CRM tools (ZOHO, Ontraport, SugarCRM etc.) and i'm very much eager to learn new systems and application.
I've worked with Magicjack as a Customer Service manager that provide FCR and best customer experience. My responsibilities are to make sure that all customer's concern are handed accordingly like billing, account information, disputes/charges and technical assistance.
Here are some of the responsibilities I’ve held over the past 10 years and with my background and experience in a BPO, Corporate and as a Freelance agent, I am confident with my relevant experience will allow me to make a substantial contribution to your company.
Experience in selling, promoting ,and advertising products
Experience in customer relations
Client relations and strategic thinking skills
A friendly and personal attitude
Email and Chat Support
First call resolution ensuring customer’s satisfaction
Experience in using CRM tools for account information details, manage and respond to assist the customer