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Bilingual (Chinese-English) Customer Support

We are looking for a full time bilingual (Chinese-English) customer service agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..."

Your Role

This is a chat/email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.

Requirements:

1. Must be fluent BOTH in Chinese and English

2. Should love making customers happy!

3. Should have the ability to assess each customer’s issues

4. Knows how to deal with difficult customers/clients

5. Is a Logical thinker

6. Has good analytical and problem-solving skills

7. Has good interpersonal and customer care skills

8. Has good accurate records keeping

9. Had good English communication skills both written and verbal

10. Must be a good team player

11. Can work with minimal supervision

Knowledge of Domains, SEO and Analytics is a plus!

Previous call center experience is good, but not a requirement

Skills: Translation, Customer Support, Customer Service, Email Handling

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About the Employer:
( 0 reviews ) Lucena City, Philippines

Project ID: #25643467

17 freelancers are bidding on average $7/hour for this job

leonardoan

Sounding very interesting project! I would like to be this role and I want to make people happy. Many thanks.

$8 USD / hour
(55 Reviews)
5.7
Pennyma2020

Penny from China here. I am 100% Chinese native and fluent in English. And I have learned Spanish/Japanese for 2 years. Would you please let me know my works content /your requested lead time/budget? So we can get the More

$8 USD / hour
(6 Reviews)
2.9
Hanifsongkate

I will do the work Relevant Skills and Experience I will do the work

$6 USD / hour
(0 Reviews)
0.0
abdulwaheed55

Hi, I have a team in China who want to work for you. I can help you from China with 100% guarantee. contact us. As my company is looking forward to serve you. Thanks, Abdul Waheed

$6 USD / hour
(0 Reviews)
0.0
VeraLiuWei

Hello, Thanks for our contact in Freelancer®. Your project has been read carefully, it is a very interesting and enjoyable project. I would like to participate the project as a team member, and bring happiness to peopl More

$8 USD / hour
(0 Reviews)
0.0
rocmaildev

Hello. Nice to meet you. I'm very interested in your job. Job details are fitted to me. Please let me know what can I do for you? Regards.

$15 USD / hour
(0 Reviews)
0.0
$4 USD / hour
(0 Reviews)
0.0
archie20002

Good morning sir , I have a big background in all different aspect at chines language filed since my main study at collage is chines language and translation .i have been studying chines 3 years and half ,having (HSK 3 More

$5 USD / hour
(0 Reviews)
0.0
dingchiun

I speak [login to view URL] Chinese is my mother language. I'm also a Taiwanese. I will try my best to achieve your goal.

$8 USD / hour
(0 Reviews)
0.0
yefey

I am currently a student and looking for a part time job☺️ I come from Malaysia, Chinese is my mother language and I have no problem with English and Malay as well.

$8 USD / hour
(0 Reviews)
0.0
mwyu131

Native English Speaker and fluent in Mandarin. Has previous call experience working in a phone bank for a local congressman.

$8 USD / hour
(0 Reviews)
0.0
rafaelrony

Soy un buen traductor y me interesa mucho el trabajo padre de nacionalidad China y madre venezolana manejo a la perfección los dos idiomas

$2 USD / hour
(0 Reviews)
0.0
DianaYing

Hello, I am born and raised in Sweden and was taught english, swedish and chinese since 5 y/o (so I am fluent), and have a lot of writing experience. My day job is a laboratory engineer and worked within academia. Due More

$7 USD / hour
(0 Reviews)
0.0
glaydss

Because first of all, my native language is Chinese, then I came to the United States from high school to study, which made my bilingual ability. Secondly, I think I will take a serious and responsible attitude towards More

$6 USD / hour
(0 Reviews)
0.0
nishisam9444

Hi, I am a professional chinese translator. i have a b.a special degree of business [login to view URL] I'm also a expert in English language . I'm interested to your project. Thank you!

$6 USD / hour
(0 Reviews)
0.0
RootsSupport

Hello there, We are BPO service provider based in Gurgaon, India. We are technically equipped and competent to take up such projects. Please connect to discuss. Regards

$8 USD / hour
(0 Reviews)
0.0
ImGudBlue

Hello, I have been learned english and chinese for 8 years, i hope that i can help you out with your projects.

$5 USD / hour
(0 Reviews)
0.0