With the kind of customer support i do and have done before, i believe am much more exposed to such kind of a job. I have a degree in information systems and technology and a diploma in customer service. I mind more of the clients needs and their timely responses for a better service delivery environment.
I deal with huge volumes of calls and emails and i always give feedback in the shortest time possible.
Am also well versed with customer experience software, and i have good communication skills