• I have worked on implementing the ITIL Process Configuration like Incident, Problem, Change, and Service Catalog requests, Service Portals, Report, Gauges and Web Service Integration Along with MID Server.
• I can Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Data Policies, Data Dictionary, Access Control Lists and Scripted Web Services
• I have Experience in Service Catalog and Request Workflow Design and Configuration.
• Experience in configuration management database (CMDB), System Center Configuration Manager.
• Strong skill set in the Service Now suite development including SOAP/REST integration, Web services, Discovery, Workflow & SSO (Single sign-on).
• Strong Front-end and UI, Portal Services Development using AngularJS, JavaScript, HTML, CSS and jQuery.
• Experience in Inbound Email Integration and created Outbound Email Notifications using Email Templates.
• Following the best practices of ServiceNow and ITIL processes across various business groups.
• Documenting all implementations and best practices defined by the team.
• Involved in carrying out weekly releases, making sure the updates are successfully moved to production without any issues.